# Call diversion

> Send incoming calls to one or more external numbers, such as mobiles.

- URL: https://kb.voipcloud.online/pbx/accept-make-divert/call-diversion/
- Section: PBX › Accept, make and divert calls
- Type: reference
- Applies to: All countries
- PBX object: call_diversion
- Last reviewed: 2026-11-09

**Call diversion** forwards incoming calls to external numbers, such as a mobile or another office. You can ring several numbers at once or one after another.

## Add it to your call flow

1. Drag **Call diversion** from the **Accept, make and divert calls** group onto the canvas and click the gear icon.
2. Enter a **Name**.
3. Click **Add** and enter each external number.
4. Choose the **Ring mode** and set each number's **Ring time**.
5. Click **Save**, connect an [Inbound number](https://kb.voipcloud.online/pbx/receive-calls/inbound-number/) or other object to it, and click **Apply configuration**.

![Call diversion settings](https://kb.voipcloud.online/images/pbx/accept-make-divert/call-diversion-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas. |
| Need to accept a call after the answer | The person who answers must press **1** before the call connects. The caller hears ringing until then. This shows the call came through your PBX and stops it being answered by a mobile's own voicemail. |
| Message for accepting a call | The prompt asking them to press 1. Use **Default**, or **Custom** to record your own (mention pressing 1). |
| Ring mode | **Ring all**: all numbers ring at once. **Linear**: one after another, in the order listed (drag to reorder). |
| Ring time | How long each number rings. With **Ring all**, the same ring time applies to every number. |
| Diversion | Turn a number off to stop calls going to it without deleting it. |

## Call paths

| Path | When it's used |
| --- | --- |
| **No answer** | None of the numbers answered. Connect it to [Voicemail](https://kb.voipcloud.online/pbx/accept-make-divert/voicemail/) so callers can leave a message. |

## Tips

- To ring a user's desk phone and their mobile together, add the mobile as an **External number** device on the [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/) instead.

## Related

- [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/)
- [Ring group](https://kb.voipcloud.online/pbx/mass-incoming-calls/ring-group/)