# Voicemail

> Let callers leave a message, kept in a mailbox, sent to email, or both.

- URL: https://kb.voipcloud.online/pbx/accept-make-divert/voicemail/
- Section: PBX › Accept, make and divert calls
- Type: reference
- Applies to: All countries
- PBX object: voicemail
- Last reviewed: 2026-11-09

**Voicemail** plays a greeting and records a message. Messages can be kept in the mailbox (local storage), sent to email, or both. It's usually connected to the **No answer** path of a [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/) or [Ring group](https://kb.voipcloud.online/pbx/mass-incoming-calls/ring-group/), or to the after-hours path of [Time conditions](https://kb.voipcloud.online/pbx/conditions/time-conditions/).

## Add it to your call flow

1. Drag **Voicemail** from the **Accept, make and divert calls** group onto the canvas and click the gear icon.
2. Enter a **Name** and choose a **Greeting**.
3. Turn on **Local storage**, **Voicemail to email**, or both, and fill in their settings.
4. Click **Save**, connect the object that should send callers here, and click **Apply configuration**.

![Voicemail settings](https://kb.voipcloud.online/images/pbx/accept-make-divert/voicemail-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas. |
| Greeting | **Default**, **Custom** (record with **Record your voice** or **Upload file**) or **Disabled**. |
| Transcribe audio to text | Turns each voicemail message into a text transcript. Needs the [Speech-to-text](https://kb.voipcloud.online/services/speech-to-text/) service. |
| Local storage | Keeps messages in the mailbox. It holds up to 50 messages by default; the settings show your limit. When it's full, callers can't leave new messages, and **Voicemail to email** stops working too. |
| Automatic deletion of read voicemail | Deletes messages that have been listened to and are older than the number of days in **Older than, days**. |
| Open local storage | Opens the messages stored in the mailbox. |
| All Webphone users have access to this object | Lets every Webphone user listen to this mailbox. Turn it off and add specific **Users** instead. |
| Internal number | Under **Advanced parameters**. Users dial it to reach the mailbox. On desk phones you can set a BLF key to show when there are new messages. |
| PIN code (optional) | Under **Advanced parameters**. Protects the mailbox when it's accessed by calling the internal number. |
| Voicemail to email | Sends each message to one or more email addresses. |

**Important:** - If **Local storage** is on and the mailbox is full, new voicemails are lost: callers can't leave one and nothing is emailed. Delete old messages regularly or turn on **Automatic deletion of read voicemail**.
- Turning **Local storage** off deletes every stored message.
- If you only want voicemail by email, leave **Local storage** off.

## Tips

- One mailbox can serve a whole team: connect several users' **No answer** paths to the same **Voicemail**.

## Related

- [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/)
- [Time conditions](https://kb.voipcloud.online/pbx/conditions/time-conditions/)