# Call recording

> Record every incoming call that passes this point in the call flow.

- URL: https://kb.voipcloud.online/pbx/audio/call-recording/
- Section: PBX › Audio
- Type: reference
- Applies to: All countries
- PBX object: record
- Last reviewed: 2026-11-09

**Call recording** records every incoming call that passes through it, from that point on. Place it right after an [Inbound number](https://kb.voipcloud.online/pbx/receive-calls/inbound-number/) to record all calls to that number.

To record a user's outgoing calls, turn on **Automatically record all outgoing calls** in the [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/) settings instead.

## Add it to your call flow

1. Drag **Call recording** from the **Audio** group onto the canvas and click the gear icon.
2. Enter a **Name** and choose where recordings go.
3. Click **Save**, connect it into the call flow, and click **Apply configuration**.

![Call recording settings](https://kb.voipcloud.online/images/pbx/audio/call-recording-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas. |
| Transcribe audio to text | Turns each recording into a text transcript. Needs the [Speech-to-text](https://kb.voipcloud.online/services/speech-to-text/) service. |
| Save recordings to the cloud storage | Keeps recordings in **Reports** › **Call recordings**. Requires call recording storage from **Services** › **Call recording**. |
| Send recordings to email | Emails each recording to the addresses you enter, with the **Subject** you set. |

At least one of the two options must be on.

During a recorded call, press **#0** to stop recording.

**Important:** Recording laws differ between countries and states. Tell callers their call may be recorded, for example with an [Announcement](https://kb.voipcloud.online/pbx/audio/announcement/) before this object.

## Related

- [Stop call recording](https://kb.voipcloud.online/pbx/audio/stop-call-recording/)
- [General settings](https://kb.voipcloud.online/pbx/settings/general-settings/) — turn on cloud recording or speech-to-text for all objects
- [Speech-to-text](https://kb.voipcloud.online/services/speech-to-text/)