# Call parking

> Put a call on hold in a numbered slot so anyone on the team can pick it up.

- URL: https://kb.voipcloud.online/pbx/mass-incoming-calls/call-parking/
- Section: PBX › Handling mass incoming calls
- Type: reference
- Applies to: All countries
- PBX object: call_parking
- Last reviewed: 2026-11-09

**Call parking** holds a call in a numbered slot so another person can pick it up from any phone. For example, reception parks a call and announces "call for Sam on 701"; Sam dials 701 to take it.

## Add it to your call flow

1. Drag **Call parking** from the **Handling mass incoming calls** group onto the canvas and click the gear icon.
2. Enter a **Name**, check the **Internal number** and set the **Parking slot range**.
3. Choose who can see it in the Webphone.
4. Click **Save** and **Apply configuration**.

![Call parking settings](https://kb.voipcloud.online/images/pbx/mass-incoming-calls/call-parking-settings.webp)

## Park and pick up a call

- **Park:** transfer the call (blind or attended) to the call parking's **Internal number**. The system puts it in a free slot.
- **Pick up:** dial the slot number. In the Webphone, parked calls are shown on the **Services** page, where you can pick them up with one click.

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas and in the Webphone. |
| Internal number | Transfer a call here to park it. |
| Parking slot range | The first and last slot numbers. Each slot is an internal number. |
| Music on hold | Played to a call parked by blind transfer. With an attended transfer, the parking user's music on hold is used. |
| Maximum parking time, seconds | How long a call can stay parked. |
| All Webphone users have access to this object | Shows this call parking to all Webphone users. Turn it off to choose specific **Users**. |
| Return the call to the user if the parking time is exceeded | Sends an unanswered parked call back to whoever parked it. With this on, the object has no entry or exit points on the canvas. |
| Play a beep signal when picking up a call from the parking | The parked caller hears a beep when someone picks up. |
| Call back the user to notify about an assigned slot | Calls the user back to say which slot the call is in. With this on, the object has no entry point on the canvas. |

## Call paths

| Path | When it's used |
| --- | --- |
| **Parking time exceeded** | Nobody picked up the call in time. Not available when **Return the call to the user if the parking time is exceeded** is on. |

## Related

- [Call parking wallboard](https://kb.voipcloud.online/pbx/monitoring/call-parking-wallboard/)
- [Pickup groups](https://kb.voipcloud.online/pbx/settings/pickup-groups/)