# Website widget

> Add a call button to your website so visitors can call you from the browser or request a callback.

- URL: https://kb.voipcloud.online/pbx/receive-calls/website-widget/
- Section: PBX › Receive calls
- Type: reference
- Applies to: All countries
- PBX object: web_callback
- Last reviewed: 2026-11-09

**Website widget** puts a call button on your website. Visitors can call you straight from their browser, ask for a callback, or both. Their call then enters your call flow like any other incoming call.

## Add it to your call flow

1. Drag **Website widget** from the **Receive calls** group onto the canvas and click the gear icon.
2. Enter a **Name** and choose the **Operation mode**.
3. Set the **Number of channels**. For **Callback** or **Combined** mode, also choose a **SIP trunk call plan** and a **Callback caller ID**.
4. Adjust **Appearance** and **Operating hours** if needed, then click **Save**.
5. Connect the widget to where calls should go, for example a [Queue](https://kb.voipcloud.online/pbx/mass-incoming-calls/queue/).
6. Click **Apply configuration**.
7. Open the widget settings again, click **Copy JavaScript** and add the code to your website.

![Website widget settings](https://kb.voipcloud.online/images/pbx/receive-calls/website-widget-settings.webp)

## Operation modes

| Mode | What the visitor does |
| --- | --- |
| **Callback** | Enters their phone number. The system calls them straight away, and when they answer the call continues through your call flow as an incoming call. |
| **Call via browser** | Starts a call directly from the widget using their computer or phone's microphone. |
| **Combined** | Can choose either of the above. |

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas. |
| Copy JavaScript | Copies the code to paste into your website. |
| Display the widget when visiting a website from a smartphone | Shows the widget on mobile browsers too. |
| Operation mode | **Callback**, **Call via browser** or **Combined** (see above). |
| Number of channels | How many widget calls can be connected at the same time. |
| Notifications email (optional) | Gets an email when the channel limit is reached. |
| SIP trunk call plan | The call plan used to call visitors back. Required for **Callback** and **Combined** modes. |
| Callback caller ID | The number visitors see when you call them back. Must be one of your purchased numbers (not toll-free or shared cost). If none is selected, callbacks are anonymous. |
| Allowed countries for callback | Only visitors with phone numbers in these countries can request a callback. |
| Appearance | **Button label when collapsed**, **Placement**, distance from the edges, and colours. The preview doesn't show distance settings; test them on your website. |
| Operating hours | When the widget is shown, in the **Time zone** you choose. Uses 24-hour time, for example 8:00 to 18:00. Add more groups for different hours; the widget shows if any group matches. With no hours set, the widget shows 24/7. |

## Related

- [Queue](https://kb.voipcloud.online/pbx/mass-incoming-calls/queue/)
- [Time conditions](https://kb.voipcloud.online/pbx/conditions/time-conditions/)