# Pickup groups

> Answer a colleague's ringing phone from your own.

- URL: https://kb.voipcloud.online/pbx/settings/pickup-groups/
- Section: PBX › Devices, phonebooks and settings
- Type: reference
- Applies to: All countries
- Last reviewed: 2026-11-09

A **pickup group** lets users answer a call ringing on another phone in the group. Dial the group's internal number to pick up the ringing call. To pick up with one press, put that number on a speed-dial key: see [DSS keys, BLF and speed dial](https://kb.voipcloud.online/phones-and-apps/yealink/dss-keys-blf-speed-dial/).

Open **Settings** › **Pickup groups** on the **PBX** tab and click **Add pickup group**. Then, for the new group:

1. Set its **Name** and **Internal number**.
2. Click **Add devices**, choose the devices whose calls can be picked up under **Select devices**, and click **Add**. Only devices that are already added to a user are listed.
3. Click **Apply configuration**.

![Pickup groups](https://kb.voipcloud.online/images/pbx/settings/pickup-groups.webp)

## Related

- [Call parking](https://kb.voipcloud.online/pbx/mass-incoming-calls/call-parking/)
- [Devices](https://kb.voipcloud.online/pbx/settings/devices/)