# Reset Webphone two-factor authentication

> Clear a user's Webphone 2FA in the PBX so they can set up their authenticator app again.

- URL: https://kb.voipcloud.online/phones-and-apps/webphone/reset-webphone-two-factor/
- Section: Phones and apps › Webphone
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

If a user loses or replaces their phone, they can't get the code to sign in to the Webphone. A PBX administrator can reset their two-factor authentication (2FA). The user then sets up their authenticator app again the next time they sign in.

## Before you start

You need access to the **PBX** tab in the customer portal. Users can't reset their own Webphone 2FA.

## Steps

1. Go to the **PBX** tab.
2. Find the user on the canvas and click the gear icon to open their settings.
3. Under **Webphone**, click **Reset 2FA**.
4. Close the settings window.

![User settings with the Webphone section](https://kb.voipcloud.online/images/pbx/accept-make-divert/user-settings.webp)

The reset happens as soon as you click the button, and **2FA reset successfully** appears. You don't need to click **Apply configuration**.

**Reset 2FA** only appears when the user has already set up 2FA.

## Check it works

Ask the user to sign in to the Webphone. After their email and password, they should see the 2FA setup screen with a new QR code. They then follow step 3 of [Sign in to the Webphone for the first time](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-first-sign-in/).

## Next steps

- If the user has also forgotten their password, click **Reset password** in the same section to email them a link to set a new one, or ask them to use **Forgot your password?** on the sign-in page.
- For 2FA on the customer portal itself, see [Two-factor authentication](https://kb.voipcloud.online/security/two-factor-authentication/).