# Webphone notifications and ringtone

> Turn on incoming call notifications and the ring sound for the Webphone in your browser and computer settings.

- URL: https://kb.voipcloud.online/phones-and-apps/webphone/webphone-notifications-and-ringtone/
- Section: Phones and apps › Webphone
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

The Webphone needs two permissions to tell you about a call: **notifications**, for the pop-up, and **sound**, for the ring. Browsers and computers sometimes block them. This guide shows where to allow them.

## Before you start

Open the Webphone in the browser you use for calls, so you can find its site in the browser settings.

## 1. Turn on notifications in the Webphone

1. In the Webphone, go to **Settings** › **Notifications**.
2. Turn on **Incoming calls**. You can also turn on **Missed calls**, **SMS**, **Voicemail** and **Call parking**.

The switches save straight away. Turn on **Automatically hide notifications after 60 seconds** if you want pop-ups to close by themselves.

If you see **Notifications are blocked**, allow them in your browser (step 3).

## 2. Allow notifications on your computer

**Note:** Menus can change between versions. If a label is different, check the vendor's own help.

Your computer must also allow notifications from your browser or the desktop app.

- **Windows:** **Settings** › **System** › **Notifications**, then turn on your browser or the Webphone app.
- **macOS:** **System Preferences** (**System Settings** on newer versions) › **Notifications**, choose your browser or the Webphone app, and turn on **Allow notifications**.

Also check that Focus or Do Not Disturb isn't on, as it hides notifications.

## 3. Allow notifications in your browser

**Google Chrome**

1. Click the padlock (or site information icon) at the start of the address bar.
2. Set **Notifications** to **Allow**.
3. Also check `chrome://settings/content/notifications` to make sure notifications aren't blocked for every site.

**Microsoft Edge**

1. Click the padlock in the address bar, then **Permissions for this site**.
2. Set **Notifications** to **Allow**. Check **Microphone** is allowed too.

![Edge site permissions with Microphone and Notifications settings](https://kb.voipcloud.online/images/phones-and-apps/webphone/webphone-notifications-site-permissions.webp)

**Mozilla Firefox**

1. Click the padlock in the address bar, then **More information**.
2. On **Permissions**, set **Send notifications** to **Allow**.

**Safari**

1. Go to **Safari** › **Preferences** (**Settings** on newer versions) › **Websites** › **Notifications**.
2. Find the Webphone and set it to **Allow**.

## 4. Turn on the ring sound

**Safari** blocks sounds that play by themselves, so the Webphone can't ring until you allow it:

1. Keep the Webphone open, and go to **Safari** › **Preferences** (**Settings**) › **Websites** › **Auto-Play**.
2. Find the Webphone under **Currently Open Websites** and choose **Allow All Auto-Play**.

![Safari Auto-Play settings with Allow All Auto-Play chosen for the Webphone site](https://kb.voipcloud.online/images/phones-and-apps/webphone/webphone-notifications-safari-auto-play.webp)

**Chrome and Edge:** open the site settings from the icon next to the address bar and set **Sound** to **Allow**.

![Chrome site settings with Sound set to Allow](https://kb.voipcloud.online/images/phones-and-apps/webphone/webphone-notifications-chrome-sound.webp)

## Choose a ringtone

1. In the Webphone, go to **Settings** › **Ringtones**.
2. Choose your **Default ringtone**.
3. Click **Save changes**.

Your administrator can tag some calls with **Alert info** in a [Caller ID prefix](https://kb.voipcloud.online/pbx/identifiers/caller-id-prefix/) object, for example calls from a particular queue. To give those calls their own ringtone, click **Add** on the **Ringtones** page, choose the **Alert info** and a **Ringtone**, and click **Save changes**.

## Check it works

Ask a colleague to call you while the Webphone is in the background. You should see a notification and hear it ring.

If it still doesn't ring, see [Webphone troubleshooting](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-troubleshooting/) and [Phone not ringing](https://kb.voipcloud.online/troubleshooting/phone-not-ringing/).