# Transfer calls on a Yealink phone

> Blind, semi-attended and attended transfers on Yealink desk phones and DECT handsets, with the exact keys to press.

- URL: https://kb.voipcloud.online/phones-and-apps/yealink/transfer-calls-on-yealink/
- Section: Phones and apps › Yealink
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

You can pass a call to a colleague, a team or an outside number in three ways. Pick the one that suits the call:

| Type | What happens | Use it when |
| --- | --- | --- |
| **Blind** | The call goes straight to the other person. You don't speak to them first. | The caller just needs to reach someone, such as a team or a queue. |
| **Semi-attended** | You dial, hear it ringing, then hand the call over before they answer. | You want to check the number is right, but don't need to brief them. |
| **Attended** (warm) | You speak to the other person first, then hand the call over. | You want to introduce the caller or check the person can take the call. |

While you set up a transfer, the caller is on hold.

## What you can transfer to

- **A colleague**: dial their internal number.
- **A team, queue, menu or voicemail**: dial the internal number of the [Ring group](https://kb.voipcloud.online/pbx/mass-incoming-calls/ring-group/), [Queue](https://kb.voipcloud.online/pbx/mass-incoming-calls/queue/), [Voicemail](https://kb.voipcloud.online/pbx/accept-make-divert/voicemail/) or [Internal number](https://kb.voipcloud.online/pbx/receive-calls/internal-number/) object. A blind transfer works best here.
- **Call parking**: transfer to the [Call parking](https://kb.voipcloud.online/pbx/mass-incoming-calls/call-parking/) internal number. The PBX puts the call in a free slot, and anyone can pick it up by dialling the slot number.
- **An outside number**, such as a mobile: dial the full number, as you would for a normal call. The call to the outside number is charged at the outbound rate on the call plan of the user who transferred it.

## Desk phones (T3, T4, T5 series)

**Note:** Menus can change between versions. If a label is different, check the vendor's own help.

Desk phones have a **TRANSFER** key on the keypad, and a **Transfer** soft key on the screen during a call. Either one works.

![Yealink desk phone with the TRANSFER key circled](https://kb.voipcloud.online/images/phones-and-apps/yealink/transfer-calls-on-yealink-desk-key.webp)

### Blind transfer

1. During the call, press the **TRANSFER** key or the **Transfer** soft key. The caller is put on hold.
2. Enter the number to transfer to. You can also choose it from the placed calls list, press a **Speed Dial** key, or press **Directory** and pick a contact.
3. Press the **B Transfer** soft key or the **TRANSFER** key.

The call goes to the other person and your phone is free.

### Semi-attended transfer

1. During the call, press the **TRANSFER** key or the **Transfer** soft key. The caller is put on hold.
2. Enter the number to transfer to.
3. Press **Send** to dial it.
4. When you hear it ringing, press the **TRANSFER** key or the **Transfer** soft key (**Tran** on some models).

![Phone screen showing Transferring to 1002, with the Transfer and Cancel soft keys](https://kb.voipcloud.online/images/phones-and-apps/yealink/transfer-calls-on-yealink-transferring.webp)

### Attended transfer

1. During the call, press the **TRANSFER** key or the **Transfer** soft key. The caller is put on hold.
2. Enter the number to transfer to.
3. Press **Send** to dial it.
4. When the other person answers, tell them about the caller.
5. Press the **TRANSFER** key or the **Transfer** soft key to connect them.

If the other person can't take the call, press the **Cancel** soft key to stop the transfer and go back to the caller.

### Transfer with a BLF or speed dial key

If you have [BLF or speed dial keys](https://kb.voipcloud.online/phones-and-apps/yealink/dss-keys-blf-speed-dial/), on most firmware you can press the key during a call to start a transfer to that person. Then finish it with the **TRANSFER** key or the **Transfer** soft key, as above.

On auto-provisioned phones, pressing the key starts an attended transfer by default. To make it blind instead, see [Make transfers blind instead of attended](https://kb.voipcloud.online/phones-and-apps/yealink/auto-provisioning-advanced/#make-transfers-blind-instead-of-attended).

## DECT cordless handsets (W53H, W56H)

DECT handsets have a **TRAN** key at the bottom left of the keypad. You can also use **Options** › **Transfer** on the screen.

![Yealink W56H handset with the TRAN key circled](https://kb.voipcloud.online/images/phones-and-apps/yealink/transfer-calls-on-yealink-dect-tran-key.webp)

### Blind transfer

1. During the call, press the **TRAN** key, or press **Options** and select **Transfer**.
2. Enter the number to transfer to.
3. Press **TRAN** or **Transfer**.

### Semi-attended transfer

1. During the call, press the **TRAN** key, or press **Options** and select **Transfer**.
2. Enter the number to transfer to.
3. Dial it with the **OK** key, the green call key or the speakerphone key.
4. When you hear it ringing, press **TRAN** or **Transfer**.

### Attended transfer

1. During the call, press the **TRAN** key, or press **Options** and select **Transfer**.
2. Enter the number to transfer to.
3. Dial it with the **OK** key, the green call key or the speakerphone key.
4. When the other person answers, tell them about the caller.
5. Press **TRAN** or **Transfer** to connect them.

If the other person can't take the call, don't press **TRAN**. On most handsets you can end the call with them and go back to the caller, so you can take a message.

### Transfer to another handset on the same base

Handsets registered to the same base station can pass calls to each other directly (an intercom transfer):

1. During the call, press **Options** and select **Transfer**.
2. Select the handset to transfer to from the list.
3. Press **Transfer**.

On some firmware, the handset list is under an intercom option instead.

### T5 desk phone with DECT handsets

When cordless handsets are paired to a T5 desk phone with a DD10K dongle, transfer between them with **Transfer**, then **Intercom**, and choose the handset. In master and slave mode, move a call from the desk phone to its handset with **More** › **Call Shift**. See [Set up Yealink DECT cordless phones](https://kb.voipcloud.online/phones-and-apps/yealink/dect-phones/#use-a-t5-desk-phone-as-a-dect-base).

## Tips

- **Keep the caller's number on screen.** By default, the person who receives the transfer sees your number, not the caller's. See [Caller ID on transferred calls](https://kb.voipcloud.online/phones-and-apps/yealink/caller-id-on-transferred-calls/).
- **Hanging up mid-transfer.** Depending on the phone's settings, hanging up while the transfer target is ringing or talking to you can complete the transfer. To back out, use **Cancel** instead.

## Related

- [Transfer a call](https://kb.voipcloud.online/troubleshooting/transfer-a-call/) (Webphone and other phones)
- [Call parking](https://kb.voipcloud.online/pbx/mass-incoming-calls/call-parking/)
- [BLF and speed dial keys](https://kb.voipcloud.online/phones-and-apps/yealink/dss-keys-blf-speed-dial/)