# Call history

> List every call in a period, find a specific call, and export or email the list.

- URL: https://kb.voipcloud.online/reports/call-history/
- Section: Reports
- Type: reference
- Applies to: All countries
- Portal page: /reports/call_history
- Last reviewed: 2026-11-09

**Call history** lists every call on your account for the period you choose, one row per call. Use it to find a specific call, check who called whom, or export the list for your records. For totals and charts, use the [Overview](https://kb.voipcloud.online/reports/call-statistics-overview/) report instead.

## Find calls

1. Go to **Reports** › **Call history**.
2. Choose the dates in the date range picker. To include only certain hours, drag the **Time range:** slider.
3. Click **Filter** to narrow the list further, then click **Apply**. **Reset** clears the filters.
4. Choose **Total calls**, **Inbound** or **Outbound**.

You can choose dates within the last six months. For older calls, contact the support team.

The **Filter** window has these fields:

| Field | What it filters |
| --- | --- |
| **Time range** | Times of day. Shown here only on a tablet or phone; on a computer, use the **Time range:** slider on the page. |
| **Subaccount** | One or more accounts. |
| **Call type** | Inbound or outbound calls. |
| **Call status** | **Answered**, or missed and not answered calls. |
| **Phonebook contact** | Calls to or from contacts in a phonebook. |
| **Phone number** | An **Inbound number or caller ID**. |
| **Caller ID** | One or more calling numbers. |
| **Dialed number** | One or more called numbers. |
| **Terminate cause** | How the call ended. |

![Call history with the date range, Filter, Email report, Daily reporting and Columns controls above the call list](https://kb.voipcloud.online/images/reports/call-history-report.webp)

The three boxes above the list show the **Number of calls**, **Total duration** and **Average call duration** for the calls that match.

## Columns

| Column | What it shows |
| --- | --- |
| Date | When the call started. |
| User/Call plan | For outbound calls, the user, their call plan and subaccount. For inbound calls, the account the number belongs to. |
| Call type | **Inbound** or **Outbound**. |
| Caller ID | The number the call came from. |
| Caller contact | The caller's name, if their number is saved in a **Global** phonebook in the PBX. |
| Dialed number | The number that was called. |
| Dialed contact | The called party's name, if their number is saved in a **Global** phonebook in the PBX. |
| Destination | The type and location of the called number, for example **Australia - Mobile**. |
| Duration | Length of the call (hh:mm:ss). |
| Terminate cause | How the call ended, for example **Answered** or **Cancelled**. |


Use **Columns** to hide columns you don't need.

## Export the list

- Click **Email report** to get the list, with your filters applied, as a CSV file by email. Choose the recipients under **Administrators** or **Email**, then click **Send**. You can send one request every ten minutes.
- Click **Daily reporting** to have a report emailed to chosen administrators every day. See [Reports overview](https://kb.voipcloud.online/reports/reports-overview/#get-a-report-emailed-every-day).

## Tips

- Set your filters before you export. The export contains only the calls that match.
- For a list of one queue's answered, abandoned or timed-out calls, use the download buttons in [Queue statistics](https://kb.voipcloud.online/reports/queue-statistics/).

## Related

- [Call recordings](https://kb.voipcloud.online/reports/call-recordings/)
- [User statistics](https://kb.voipcloud.online/reports/user-statistics/)
- [API](https://kb.voipcloud.online/integrations/api/): get the same call data from your own software.