# Call recordings report

> Find recordings saved to cloud storage from users, Call recording objects and conferences.

- URL: https://kb.voipcloud.online/reports/call-recordings/
- Section: Reports
- Type: reference
- Applies to: All countries
- Portal page: /reports/call_recordings
- Last reviewed: 2026-11-09

**Reports** › **Call recordings** lists every recording kept in cloud storage. Use it to find and listen to a recorded call.

## Before you start

Only recordings saved to cloud storage appear here. You need:

- call recording storage, ordered in **Services** › **Call recording** (see [Call recording storage](https://kb.voipcloud.online/services/call-recording-storage/));
- cloud storage turned on for each object that records: a [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/), a [Call recording](https://kb.voipcloud.online/pbx/audio/call-recording/) object or a [Conference](https://kb.voipcloud.online/pbx/different/conference/).

Recordings that are only sent by email don't appear here.

## Find a recording

1. Go to **Reports** › **Call recordings**.
2. Choose the dates in the date range picker. To include only certain hours, drag the **Time range:** slider.
3. Click **Filter** to narrow the list, then click **Apply**. You can filter by **Object type**, **Object name**, **Object number**, **Call type**, **Caller ID prefix**, **Caller ID** and **Dialed number**.
4. Find the call in the list and click **Open**.

The **Call recording** window opens with a player. Click the download icon to save the recording.

![Call recordings list with Date, Object type, Object name, Object number, Call type, Caller ID prefix, Caller ID and Dialed number columns](https://kb.voipcloud.online/images/reports/call-recordings-report.webp)

## Columns

| Column | What it shows |
| --- | --- |
| Date | When the call was recorded. |
| Object type | Which kind of PBX object recorded it: User, Call recording or Conference. |
| Object name | The name of that object. |
| Object number | Its internal number. |
| Call type | Inbound or outbound. |
| Caller ID prefix | Any text added in front of the caller's number, for example by a [Caller ID prefix](https://kb.voipcloud.online/pbx/identifiers/caller-id-prefix/) object. |
| Caller ID | The number the call came from. |
| Dialed number | The number that was called. |
| Duration | Length of the recording. |

Click a column header to sort by it, and use **Columns** to hide columns.

## Keeping and deleting recordings

Recordings are removed automatically by the storage setting in **Services** › **Call recording** (**Automatically delete call recordings older than X days:**).

Administrators with the **Call recordings (management)** permission can also delete a single recording: click the delete icon in the **Call recording** window and confirm. Deleting can't be undone. See [Administrators and access](https://kb.voipcloud.online/billing/administrators-and-access/).

Users can also play their own recordings in the Webphone call history.

## Related

- [Call recording storage](https://kb.voipcloud.online/services/call-recording-storage/)
- [Call recording](https://kb.voipcloud.online/pbx/audio/call-recording/)
- [Call history](https://kb.voipcloud.online/reports/call-history/)