# Reports overview

> Find the right report for calls, SMS, recordings and team performance, and learn the controls they share.

- URL: https://kb.voipcloud.online/reports/reports-overview/
- Section: Reports
- Type: overview
- Applies to: All countries
- Last reviewed: 2026-11-09

The **Reports** tab in the portal shows what happened on your phone system: every call and SMS, call recordings, and how your users, queues and ring groups are performing. Pick a report from the menu on the left.

![The Reports menu with Overview, Call history, SMS history, Call recordings, Monthly call volume, User statistics, Queue statistics and Ring group statistics](https://kb.voipcloud.online/images/reports/reports-menu.webp)

## Which report to use

| Report | Use it to |
| --- | --- |
| [Overview](https://kb.voipcloud.online/reports/call-statistics-overview/) | See call totals by day, by hour and by day of the week. Find your busiest times. |
| [Call history](https://kb.voipcloud.online/reports/call-history/) | Find a specific call, or list every call in a period with full details. |
| [SMS history](https://kb.voipcloud.online/reports/sms-history/) | List every SMS sent and received in a period. |
| [Call recordings](https://kb.voipcloud.online/reports/call-recordings/) | Find recordings saved to cloud storage. |
| [Monthly call volume](https://kb.voipcloud.online/reports/monthly-call-volume/) | Compare inbound and outbound calls over the last six months. |
| [User statistics](https://kb.voipcloud.online/reports/user-statistics/) | Compare how many calls each user made, answered and missed. |
| [Queue statistics](https://kb.voipcloud.online/reports/queue-statistics/) | Check answered, abandoned and timed-out calls, and wait times, for your queues. |
| [Ring group statistics](https://kb.voipcloud.online/reports/ring-group-statistics/) | The same statistics for your ring groups. |

## Controls most reports share

| Control | What it does |
| --- | --- |
| Date range (calendar button) | The period the report covers. You can choose dates within the last six months. For older data, contact the support team. |
| **Time range:** | A slider from 00:00 to 24:00. Limits the report to calls at certain times of day, for example business hours only. |
| **Filter** | Narrows the report, for example to certain users, queues or phone numbers. The options depend on the report. |
| **Total calls** / **Inbound** / **Outbound** | Shows all calls, or one direction only. |
| **Save report** | Downloads the report with your filters applied, as a PDF. |
| **Email report** | Emails the report with your filters applied, as a CSV file (**User statistics** sends CSV and PDF). Shown instead of **Save report** on some reports. |
| **Daily reporting** | Emails a report every day to the administrators you choose. |
| **Columns** | Chooses which columns the table shows. |

**Email report** opens a window where you choose the recipients: pick administrators under **Administrators**, add any other address under **Email**, or both, then click **Send**. You can send one request every ten minutes.

## Get a report emailed every day

1. Open a report that has **Daily reporting**: **Overview**, **Call history**, **User statistics**, **Queue statistics** or **Ring group statistics**.
2. Click **Daily reporting**.
3. Daily reports are set up for each administrator separately. In **Select an administrator**, choose the administrator.
4. Tick the reports they should get: **Call history**, **Queue statistics**, **Ring group statistics** or **User statistics**.
5. Click **Apply**. Repeat for other administrators.


Reports go to administrators on your account. To add one, see [Administrators and access](https://kb.voipcloud.online/billing/administrators-and-access/).

## Where to go next

- Record calls and keep them in the cloud: [Call recording storage](https://kb.voipcloud.online/services/call-recording-storage/).
- Show live queue activity on a screen: [Queue wallboard](https://kb.voipcloud.online/pbx/monitoring/queue-wallboard/).
- Get call data into your own systems: [API](https://kb.voipcloud.online/integrations/api/) and [Webhooks](https://kb.voipcloud.online/integrations/webhooks/).