# Ring group statistics

> Check answered, abandoned and timed-out calls, wait times and user performance for your ring groups.

- URL: https://kb.voipcloud.online/reports/ring-group-statistics/
- Section: Reports
- Type: reference
- Applies to: All countries
- Portal page: /reports/ring_groups_statistics
- Last reviewed: 2026-11-09

**Ring group statistics** shows how your [Ring groups](https://kb.voipcloud.online/pbx/mass-incoming-calls/ring-group/) are performing: how many calls were answered, how many callers hung up or rang out, how long they waited, and how each user did. It works the same way as [Queue statistics](https://kb.voipcloud.online/reports/queue-statistics/).

## Run the report

1. Go to **Reports** › **Ring group statistics**.
2. Choose the dates in the date range picker. To include only certain hours, drag the **Time range:** slider.
3. Click **Filter** to choose ring groups, users or inbound phone numbers, then click **Apply**.

You can choose dates within the last six months.

![Ring group statistics with total, answered, abandoned and timed-out calls, and wait and conversation times](https://kb.voipcloud.online/images/reports/ring-group-statistics-report.webp)

## What it shows

| Item | What it shows |
| --- | --- |
| Total calls | All calls that reached your ring groups. |
| Answered calls | Calls a user answered. |
| Abandoned calls | Callers who hung up while waiting for an answer. |
| Timed-out calls | Calls nobody answered before the ring time ran out. |
| Wait time | Total time callers spent waiting for an answer. |
| Average wait time | Average time a caller waited. |
| Longest wait time | The longest any caller waited. |
| Conversation time | Total time users spent talking to ring group callers. |
| Average conversation time | Average length of an answered ring group call. |
| Chart | Calls over time. Switch between **Hour**, **Day**, **Week** and **Month**. |
| Calls by ring group | **Total calls**, **Answered calls**, **Abandoned calls** and **Timed-out calls** for each ring group. |
| Calls by user | **Number of calls**, **Conversation time** and **Average conversation time** for each user. |
| How quickly the calls were answered | A chart of answered calls by how long callers waited: within 15, 30, 60, 90 or 120 seconds, or longer. Each part shows the share of calls, for example **Answer within 30 sec, 25.0%**. |


## Save and download

- Click **Save report** to save the whole report, with your filters applied, as a PDF.
- Click the download icon on the **Total calls**, **Answered calls**, **Abandoned calls** or **Timed-out calls** box to download those calls as a CSV file, with full call details.
- Click the **Daily reporting** button (calendar icon) to email the report to chosen administrators every day. See [Reports overview](https://kb.voipcloud.online/reports/reports-overview/#get-a-report-emailed-every-day).

## Tips

- Many timed-out calls means nobody is free to answer. Connect the **No answer** path to [Voicemail](https://kb.voipcloud.online/pbx/accept-make-divert/voicemail/) so callers can leave a message, or consider a [Queue](https://kb.voipcloud.online/pbx/mass-incoming-calls/queue/) instead.

## Related

- [Ring group](https://kb.voipcloud.online/pbx/mass-incoming-calls/ring-group/)
- [Queue statistics](https://kb.voipcloud.online/reports/queue-statistics/)
- [User statistics](https://kb.voipcloud.online/reports/user-statistics/)