# SMS history

> List every SMS sent and received in a period, and export the list.

- URL: https://kb.voipcloud.online/reports/sms-history/
- Section: Reports
- Type: reference
- Applies to: All countries
- Portal page: /reports/sms_history
- Last reviewed: 2026-11-09

**SMS history** lists every SMS sent and received on your account for the period you choose. Use it to check whether a message went out, who sent it, and how many parts it used.

## Find messages

1. Go to **Reports** › **SMS history**.
2. Choose the dates in the date range picker. To include only certain hours, drag the **Time range:** slider.
3. Click **Filter** to narrow the list, then click **Apply**. You can filter by **User (subaccount)**, **Direction**, **Phonebook contact**, **Sender** and **Receiver**.
4. Choose **Total SMS**, **Inbound** or **Outbound**.

You can choose dates within the last six months. For older messages, contact the support team.

![SMS history with totals for all, outbound and inbound SMS and outbound SMS parts above the message list](https://kb.voipcloud.online/images/reports/sms-history-report.webp)

The boxes above the list show **Total SMS**, **Outbound SMS**, **Outbound SMS parts** and **Inbound SMS**.

## Columns

| Column | What it shows |
| --- | --- |
| Date | When the message was sent or received. |
| User/SMS plan | The user and the SMS plan used to send an outbound SMS. Blank for inbound SMS. |
| Direction | Inbound or outbound. |
| Sender | The number or sender ID the message came from. |
| Sender contact | The sender's name, if the number is saved in a **Global** phonebook in the PBX. |
| Receiver | The number the message went to. |
| Receiver contact | The receiver's name, if the number is saved in a **Global** phonebook in the PBX. |
| Destination | The type and location of the receiving number. |
| SMS parts | How many parts the message was split into. Each part costs the same as one SMS. |

A message in Latin letters and digits fits 160 characters in one part. With any other character, one part holds 70 characters. Longer messages are split into parts of 153 characters (Latin) or 67 characters (non-Latin).

Use **Columns** to hide columns you don't need.

## Export the list

Click **Email report** to get the list, with your filters applied, as a CSV file by email. Choose the recipients under **Administrators** or **Email**, then click **Send**. You can send one request every ten minutes.

## Related

- [SMS to email](https://kb.voipcloud.online/services/phone-numbers/sms-to-email/)
- [SMS to Webphone users](https://kb.voipcloud.online/services/phone-numbers/sms-to-webphone-users/)
- [SMS not received](https://kb.voipcloud.online/troubleshooting/sms-not-received/)