# Call recording storage

> Keep call recordings in the cloud, choose a storage plan and set when old recordings are deleted.

- URL: https://kb.voipcloud.online/services/call-recording-storage/
- Section: Services
- Type: reference
- Applies to: All countries
- Portal page: /order_services/call_recordings
- Last reviewed: 2026-11-09

**Call recording storage** keeps your call recordings in the cloud, so you can search, play, download and delete them in the portal. You pay a monthly fee based on how many minutes of recordings you store. Open it from **Services** › **Call recording**.

Stored recordings appear in two places:

- **Reports** › **Call recordings**, for everyone with access to reports. See [Call recordings](https://kb.voipcloud.online/reports/call-recordings/).
- The Webphone call **History**, for users whose **User** object saves recordings to cloud storage. Users only see their own recordings.

## Turn on cloud storage

1. Go to **Services** › **Call recording**.
2. Under **Storage plans**, choose a plan.
3. Turn on **Enable cloud storage for call recording**. You can't turn it on until you've chosen a plan.
4. Tick **Agree to service terms and conditions** and click **Submit order**.

![Call recording storage page with storage plans, storage usage and storage policy](https://kb.voipcloud.online/images/services/call-recording-storage-plans.webp)

The menu item then shows **Cloud storage enabled**.

## Storage plans

| Plan | How it's charged |
| --- | --- |
| **PAYG pack** | No monthly fee and no included minutes. You pay per minute stored. |
| **Value Pack** | A monthly fee with a block of included minutes. Extra minutes are charged per 1000. |
| **MAX Pack** | A higher monthly fee with more included minutes. |

The page shows the current price, included minutes and excess usage rate for each plan. **Storage usage, minutes** shows how many minutes you're storing now.

## Storage policy

| Setting | What it does |
| --- | --- |
| Automatically delete call recordings older than X days | Deletes recordings once they reach this age. Enter a whole number of days, 1 or more. |
| Do not delete | Keeps recordings until you delete them. |

Storage policy changes save automatically. You can change them only while cloud storage is turned on.

**Note:** There's no hard storage limit. If you store more minutes than your plan includes, the extra minutes are charged in blocks at the plan's excess usage rate. Recordings are only deleted by you or by your storage policy. To keep costs down, choose a plan that fits or a shorter retention period.

## Turn off cloud storage

Turn off **Enable cloud storage for call recording** and submit the order.

**Warning:** If you turn off cloud storage, all your stored recordings are permanently deleted by the next day. Download any you need first.

## Record calls into storage

Storage only keeps recordings. To make them, turn on cloud storage in the PBX objects that record calls:

- **[User](https://kb.voipcloud.online/pbx/accept-make-divert/user/):** turn on **Save recordings to the cloud storage**, then choose **Automatically record all incoming calls** and/or **Automatically record all outgoing calls**. Without automatic recording, users record on demand: the record button in the Webphone, or **#1** to start and **#0** to stop on other phones.
- **[Call recording](https://kb.voipcloud.online/pbx/audio/call-recording/):** records every call that passes through it.
- **[Conference](https://kb.voipcloud.online/pbx/different/conference/):** records conference calls.

Click **Apply configuration** after changing the call flow.

**Important:** Recording laws differ between countries and states. Tell callers their call may be recorded, for example with an [Announcement](https://kb.voipcloud.online/pbx/audio/announcement/).

## Related

- [Call recordings report](https://kb.voipcloud.online/reports/call-recordings/)
- [Call recording object](https://kb.voipcloud.online/pbx/audio/call-recording/)
- [Stop call recording](https://kb.voipcloud.online/pbx/audio/stop-call-recording/)