# Order an internet connection

> Check availability at your address and apply for a business internet plan built for VoIP calls.

- URL: https://kb.voipcloud.online/services/internet/
- Section: Services
- Type: guide
- Applies to: Australia
- Portal page: /order_services/internet
- Last reviewed: 2026-11-09

You can order business internet from **Services** › **Internet**. The connections are set up to work well with VoIP calls.

| Feature | Details |
| --- | --- |
| Contract | Month to month, no lock-in. |
| Data | Unlimited download and upload. |
| IP address | A static public IP address with every connection. |
| Support | Based in Australia. |

The page lists the available plans, such as **Starter**, **Essential** and **Ultra**, including wireless plans. Each plan shows its monthly price, download and upload speeds and typical busy speed. The connection fee is shown above the plans. Plan speeds depend on the NBN technology at your address and other conditions.

## Before you start

- Internet can't be ordered on a trial account. Activate your account first. See [Your free trial](https://kb.voipcloud.online/getting-started/free-trial/).
- Have the full address of the premises where you need the connection.

## Apply for a connection

1. Go to **Services** › **Internet** and open the **New connection** tab.
2. Click **Check availability for my address**. Your provider's address check opens. Enter the premises address there.
3. Compare the **Available plans**.
4. Click **Apply** and follow the application steps on the page that opens.

If you need help with your address or the application, contact the support team.

![Internet page with Apply and Check availability for my address above the plans](https://kb.voipcloud.online/images/services/internet-new-connection.webp)

## Check it works

Once the connection is active, it appears on the **Active connections** tab with its **AVC ID**, **Service address** and **Service start date**.

## Next steps

- [Network requirements](https://kb.voipcloud.online/getting-started/network-requirements/) for phones on your network.
- [NBN connection issues](https://kb.voipcloud.online/troubleshooting/nbn-connection-issues/)