# Order phones and accessories

> Buy desk phones, cordless phones, Teams phones, power supplies and accessories from the portal.

- URL: https://kb.voipcloud.online/services/order-equipment/
- Section: Services
- Type: guide
- Applies to: All countries
- Portal page: /order_services/equipment
- Last reviewed: 2026-11-09

You can buy phones and accessories that are tested on the network in **Services** › **Phones and accessories**. The range includes desk phones, cordless (DECT) phones, Microsoft Teams phones and power supplies.

**On a free trial?** You can't buy equipment until your identity is verified. Unlike other services, equipment bought during the trial can't be cancelled. See [Your free trial](https://kb.voipcloud.online/getting-started/free-trial/).

## Before you start

- Each phone needs a device licence before it can make calls. Check you have enough in [PBX licences](https://kb.voipcloud.online/services/pbx-licences/).
- Some phones don't include a power adaptor. The product name says "power adaptor purchased separately" when that's the case. Add one from **Power Supplies** to the same order, unless you'll power the phone over PoE.
- Not sure which model you need? See [Choose a Yealink phone](https://kb.voipcloud.online/phones-and-apps/yealink/choose-a-yealink-phone/) or ask the support team through a [support ticket](https://kb.voipcloud.online/support/support-tickets/).

## Order equipment

1. Go to **Services** › **Phones and accessories**.
2. Find a product. Type in **Search**, choose a **Category**, or change the **Sorting** (**Price: lowest to highest** or **Price: highest to lowest**). Click **Reset** to clear the filters.
3. To read the manufacturer's data sheet, click the open-in-new-window icon next to the product name.
4. Click **Add to cart**. The item and its price appear in **Order summary**.
5. Tick **Agree to service terms and conditions** and click **Submit order**.

![Phones and accessories page with search, category and sort filters above a desk phone](https://kb.voipcloud.online/images/services/order-equipment-catalogue.webp)

**Note:** Your order is processed only after the invoice is paid in full.

## Check it works

Equipment isn't charged to your account balance. After you submit the order, an invoice for the equipment is generated and sent to you separately. You can also see and pay it in [Invoices](https://kb.voipcloud.online/billing/invoices/). Processing starts once it's paid in full.

Check the equipment invoice for dispatch and tracking details once your order is on its way.

## Next steps

- Set up the phone: [Auto-provisioning for Yealink phones](https://kb.voipcloud.online/phones-and-apps/yealink/auto-provisioning/).
- Each product's description shows its warranty. If a phone develops a fault, see [Hardware warranty](https://kb.voipcloud.online/services/hardware-warranty/).