# International numbers

> Buy a phone number in another country and divert its calls to your team or a mobile.

- URL: https://kb.voipcloud.online/services/phone-numbers/international-numbers/
- Section: Services › Phone numbers
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

You can buy numbers in other countries, so customers there can call you on a local or toll-free number. Calls to the number go through your PBX call flow, so they can ring your team, or be diverted to a mobile or another office.

## Before you start

- International numbers can't be ordered during the free trial. Activate your account first. See [Your free trial](https://kb.voipcloud.online/getting-started/free-trial/).
- If the country or city you need isn't listed, the support team can order numbers for you. Raise a [support ticket](https://kb.voipcloud.online/support/support-tickets/).

## 1. Order the number

1. Go to **Services** › **Phone numbers** and open the **Order new numbers** tab.
2. Choose the **Country**.
3. Choose the **Area**. For a toll-free number, turn on **Toll-free and special numbers** first, then choose the toll-free option in **Area**.
4. Under **Available numbers**, tick the number you want. It moves to **Selected numbers**.
5. Check the cost in **Order summary**, tick **Agree to service terms and conditions** and click **Submit order**.

## 2. Add it to your call flow

1. On the **PBX** tab, drag **Inbound number** onto the canvas and click the gear icon.
2. Enter a **Name**, select the number under **Available numbers** and click the right arrow to move it to **Included numbers**.
3. Click **Save**.

## 3. Divert calls to an external number

To send the calls to a mobile or another office:

1. Drag **Call diversion** onto the canvas and click the gear icon.
2. Enter a **Name**, click **Add** and enter the external number.
3. Optional: turn on **Need to accept a call after the answer**. The person answering must press 1 to take the call, so a mobile's own voicemail can't answer it.
4. Click **Save**.
5. Connect the **Inbound number** to the **Call diversion**.
6. Click **Apply configuration**.

See [Call diversion](https://kb.voipcloud.online/pbx/accept-make-divert/call-diversion/) for every setting. To ring your team instead, connect the **Inbound number** to a [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/) or [Ring group](https://kb.voipcloud.online/pbx/mass-incoming-calls/ring-group/).

## Check it works

Call the new number, ideally from the country it belongs to. The diversion number or user should ring.

## Next steps

- Close the line outside business hours: [Business hours](https://kb.voipcloud.online/call-flows/business-hours/).