# Order phone numbers

> Buy a local phone number in the portal and add it to your call flow so it rings.

- URL: https://kb.voipcloud.online/services/phone-numbers/order-phone-numbers/
- Section: Services › Phone numbers
- Type: guide
- Applies to: All countries
- Portal page: /order_services/phone_numbers
- Last reviewed: 2026-11-09

Buy a new local (geographic) number in **Services** › **Phone numbers**, then add it to an [Inbound number](https://kb.voipcloud.online/pbx/receive-calls/inbound-number/) in the PBX so calls reach your team. Every number can take several calls at the same time.

**On a free trial?** During the free trial you can order **local (geographic) numbers** to test with. Toll-free, 1300, virtual mobile and international numbers are available once your account is active. Trial numbers are released if the trial expires or you cancel, and they can't be recovered. You can activate your account at any time once you're verified. See [Your free trial](https://kb.voipcloud.online/getting-started/free-trial/).

## Before you start

- To keep a number you already have, [port it](https://kb.voipcloud.online/services/number-porting/porting-overview/) instead of buying a new one.
- For other number types, see [Toll-free numbers](https://kb.voipcloud.online/services/phone-numbers/toll-free-numbers/), [Virtual mobile numbers](https://kb.voipcloud.online/services/phone-numbers/virtual-mobile-numbers/) and [International numbers](https://kb.voipcloud.online/services/phone-numbers/international-numbers/).

## 1. Order the number

1. Go to **Services** › **Phone numbers** and open the **Order new numbers** tab.
2. Choose the **Country** and **Area**, for example **Australia** and **618 - Adelaide, SA**.
3. Under **Available numbers**, tick the numbers you want. They move to **Selected numbers**.
4. Check the monthly cost in **Order summary**. Services charged only for the rest of this month are marked, and **Total due today for all services** shows what you pay now. The **Submit order** button shows the same amount.
5. Tick **Agree to service terms and conditions** and click **Submit order**.

![Order new numbers tab with country, area, available numbers and selected numbers](https://kb.voipcloud.online/images/services/phone-numbers/order-phone-numbers-order-new-numbers.webp)
The toggles above the list (**Toll-free and special numbers**, **Mobile numbers** and **SMS**) filter the **Country** and **Area** lists to that kind of number. **SMS** shows only SMS-enabled numbers. Leave them off for local numbers.

If an area has run out of numbers, the portal offers to order more for you with **Request numbers**.

## 2. Add it to your call flow

1. Go to the **PBX** tab and drag **Inbound number** onto the canvas.
2. Click the gear icon and enter a **Name**, such as "Main line".
3. Under **Available numbers**, select your new number and click the right arrow to move it to **Included numbers**.
4. Click **Save**.
5. Connect the **Inbound number** to where calls should go, such as a [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/), [Ring group](https://kb.voipcloud.online/pbx/mass-incoming-calls/ring-group/) or [Time conditions](https://kb.voipcloud.online/pbx/conditions/time-conditions/).
6. Click **Apply configuration**.

The red glow around the object disappears once it's fully set up. **Apply configuration** can only be clicked when every object is complete.

## Check it works

- The number appears on the **Active numbers** tab in **Services** › **Phone numbers**.
- Call it from a mobile. The phone or user you connected should ring.

If it doesn't ring, see [Phone not ringing](https://kb.voipcloud.online/troubleshooting/phone-not-ringing/).

## Can't find the number you want?

If there are no numbers for the city or country you need, the support team can order them for you. Raise a [support ticket](https://kb.voipcloud.online/support/support-tickets/).

**Australia only:**

For a specific number or pattern (for example, a number ending in 700), ask the support team for a manual number search and give them a few prefixes or patterns. A manual search fee applies, and it's higher for a premium number. Ask the support team for a quote before the search. A match isn't guaranteed, and the more specific the request, the less likely it is to be found.

## Next steps

- Send SMS from your company name: [SMS sender ID register](https://kb.voipcloud.online/security/sms-sender-id-register/).
- Build the rest of your call flow: [Business hours](https://kb.voipcloud.online/call-flows/business-hours/), [Phone menu](https://kb.voipcloud.online/call-flows/phone-menu/).