# Send and receive SMS in Teams

> Route SMS for one of your SMS-enabled numbers to Microsoft Teams through a third-party SMS app.

- URL: https://kb.voipcloud.online/teams-and-sip/microsoft-teams/teams-sms/
- Section: Microsoft Teams and SIP trunking › Microsoft Teams
- Type: guide
- Applies to: Australia
- Last reviewed: 2026-11-09

Your team can send and receive SMS in the Microsoft Teams app using one of your SMS-enabled numbers, such as a virtual mobile number. This works through a third-party SMS app for Teams (for example Edgility, touchSMS or EmuChat), which has its own charges.

SMS routing is set for a phone number, not for a Teams account. The people using it need Microsoft Teams accounts.

## Before you start

- You need an SMS-enabled number, such as a [virtual mobile number](https://kb.voipcloud.online/services/phone-numbers/virtual-mobile-numbers/).
- Choose your Teams SMS app. The portal only lists the apps your provider offers. Additional costs apply.

## 1. Route the number's SMS to Teams

1. Go to **Services** › **Microsoft Teams** and open the **SMS to MS Teams** tab. It lists your SMS-enabled numbers. You can also start from **Services** › **Phone numbers** › **Active numbers**.
2. Next to the number, click **SMS routing**.
3. Under **Forward incoming SMS to Microsoft Teams using a third-party system**, choose the app in **System**.
4. Click **Save**. SMS routing changes can take up to 10 minutes to start working.

If the number has an exclamation mark next to it, it can only receive SMS for now. To reply from Teams, Application-to-Person messaging (A2P) must be activated on the number first.

## 2. Set up the app in Teams

Follow the setup guide from the app you chose. If your provider has added one, the **How to configure** link next to the app in the **SMS routing** window opens it.

For help with the app itself, contact the app's provider directly.

## Check it works

Send an SMS from a mobile to the number. It should arrive in the Teams app. Reply from Teams, and the mobile should receive it from your number.

## Next steps

- [Send SMS to email](https://kb.voipcloud.online/services/phone-numbers/sms-to-email/) or [to Webphone users](https://kb.voipcloud.online/services/phone-numbers/sms-to-webphone-users/) instead.
- If messages don't arrive, see [SMS not received](https://kb.voipcloud.online/troubleshooting/sms-not-received/).