# Turn off Teams voicemail

> Stop Microsoft Teams answering missed calls with its own voicemail, so they follow your PBX call flow.

- URL: https://kb.voipcloud.online/teams-and-sip/microsoft-teams/turn-off-teams-voicemail/
- Section: Microsoft Teams and SIP trunking › Microsoft Teams
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

Microsoft Teams has its own voicemail, turned on by default. With direct routing, it can answer a missed call before your PBX gets the chance to send it to the next person or to PBX [Voicemail](https://kb.voipcloud.online/pbx/accept-make-divert/voicemail/). Turn it off in the Teams admin centre.

## Before you start

Sign in to Microsoft 365 as a global administrator.

## Steps

**Note:** Menus can change between versions. If a label is different, check the vendor's own help.

1. In the Microsoft 365 admin centre, select **All admin centers**, then **Teams**. The Microsoft Teams admin center opens.
2. Go to **Voice** › **Calling policies** and click **Global (Org-wide default)**.

   ![Teams admin center Calling policies list with the Global policy](https://kb.voipcloud.online/images/teams-and-sip/microsoft-teams/turn-off-teams-voicemail-calling-policies.webp)

3. Set **Voicemail is available for routing inbound calls** to **Disabled**.
4. Click **Save**.

   ![Global calling policy with Voicemail is available for routing inbound calls set to Disabled](https://kb.voipcloud.online/images/teams-and-sip/microsoft-teams/turn-off-teams-voicemail-setting.webp)

The Global policy applies to everyone who doesn't have a custom calling policy. If some users have a custom policy, change the same setting in that policy too.

## Check it works

Call a Teams user from a mobile and don't answer. The call should follow the PBX call flow, for example the user's **No answer** path, instead of Teams voicemail.

## Next steps

- Connect the user's **No answer** path to [Voicemail](https://kb.voipcloud.online/pbx/accept-make-divert/voicemail/) in the PBX. See [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/).