# Voicemail in the Webphone

> Listen to, search, transcribe and delete voicemail, and change your voicemail greeting, in the browser and desktop Webphone.

- URL: https://kb.voipcloud.online/uk/phones-and-apps/webphone/webphone-voicemail/
- Section: Phones and apps › Webphone
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-10

Listen to your voicemail, call people back and change your greeting from **Services** › **Voicemail** in the browser and desktop Webphone.

## Before you start

The Webphone shows the [Voicemail](https://kb.voipcloud.online/uk/pbx/accept-make-divert/voicemail/) mailboxes you have access to. Your PBX administrator gives access in the mailbox's settings, with **All Webphone users have access to this object** or by adding you under **Users**. If you have no access, the page shows **At the moment you don't have access to any of the voicemail objects.**

## Listen to your messages

1. Open **Services**, then **Voicemail**. A red dot on **Voicemail** means you have unread messages, and **Services** opens there automatically.
2. Find the mailbox. If you have access to several, they're listed in alphabetical order.
3. Click the play icon next to a message. The **Voicemail** player opens and the message starts playing. It's marked **Read** as soon as you start playing it.

Each message shows its status (**Read** or **Unread**), the caller, the number it was received on, its length and when it arrived. The icons at the end of a message's row block the number, send an SMS, call back, add the caller to your contacts, open the caller in your CRM (**Integrations**), play the message and download it.

![Services › Voicemail with Mark as read/unread, Delete, Search and Filters, the storage used, Voicemail greeting, and the messages with their action icons](https://kb.voipcloud.online/uk/images/phones-and-apps/webphone/webphone-voicemail-list.webp)

When you call back from a message, the Webphone uses the number shown under **Received on** as your caller ID, if you're allowed to use it. If you've chosen **Confirm for each call**, you're asked which caller ID to use.

## Find a message

- **Search:** type a phone number, contact name or caller ID prefix.
- **Filters:** choose a date range or a single **Voicemail** mailbox, or turn on **Show unread messages only**. Click **Apply**. **Reset** clears the filters.

## Mark as read or unread, and delete

1. Tick the messages.
2. Click **Mark as read/unread** to change their status, or **Delete** to remove them.

Deleting asks you to confirm. It can't be undone.

**Important:** A mailbox holds a limited number of messages. The label next to the mailbox name shows how much of its storage is used, for example **12/50 of storage used**. When it's full, callers can't leave new messages, so delete messages you no longer need.

## The voicemail player and transcript

The **Voicemail** player shows the message's status, the number it was received on, the caller and the time, then a waveform of the message:

- Click play or pause, or press the Space bar. Click anywhere on the waveform to jump there, and click the download icon to save the message.
- With [Speech-to-text](https://kb.voipcloud.online/uk/services/speech-to-text/), the transcript appears under the player, split into turns with the speaker and their start and end times. The current turn and word are highlighted as the message plays. Click a turn to play from there; scrolling the transcript pauses playback.
- **No transcript yet:** click **Transcribe voicemail**. Transcription is charged under your speech-to-text plan; if your balance is too low, you're asked to top up first. The button doesn't appear if speech-to-text isn't on for your account.

![Voicemail player with the message details, the waveform, play and download buttons, and Transcribe voicemail](https://kb.voipcloud.online/uk/images/phones-and-apps/webphone/webphone-voicemail-player.webp)

Transcripts can contain mistakes, so check important details against the message.

## Change your greeting

1. Next to the mailbox name, click **Voicemail greeting**.
2. Choose the greeting:
   - **Default**: the standard greeting. Click play to hear it.
   - **Custom**: your own recording. Click **Upload file** to upload a .wav file, or **Record your voice** to record one with your microphone. Click **Start recording**, speak, then click the red timer button to stop. Click **Proceed** to use the recording, or **Re-record** to try again.
   - **Disabled**: no greeting.
3. Click **Save**.

The Webphone applies the change for you, so no one needs to click **Apply configuration** in the PBX. The greeting belongs to the whole mailbox, so it changes for everyone who shares it.

## Next steps

- [Voicemail](https://kb.voipcloud.online/uk/pbx/accept-make-divert/voicemail/) object settings, for administrators
- [Webphone notifications and ringtone](https://kb.voipcloud.online/uk/phones-and-apps/webphone/webphone-notifications-and-ringtone/)
- Voicemail in the [Webphone mobile app](https://kb.voipcloud.online/uk/phones-and-apps/webphone/webphone-mobile-app/)