# US number types

> The US numbers you can order (local and toll-free), what each is for, how to order them, and what to know about SMS.

- URL: https://kb.voipcloud.online/us/services/phone-numbers/us-number-types/
- Section: Services › Phone numbers
- Type: guide
- Applies to: United States
- Last reviewed: 2026-11-10

You can order US local and toll-free numbers in **Services** › **Phone numbers**. Each one is added to your call flow in the same way, with an [Inbound number](https://kb.voipcloud.online/us/pbx/receive-calls/inbound-number/) object in the PBX.

**On a free trial?** During the free trial you can have one US local number. Toll-free numbers are available once your account is active. See [Your free trial](https://kb.voipcloud.online/us/getting-started/free-trial/).

## Which number to choose

| Number | What it is | Good for |
| --- | --- | --- |
| Local | A number with the area code of a city or region, for example 212 for New York City. | A local presence in the areas you serve. |
| Toll-free (8xx) | A national number, such as 833, 844 or 855, that's free for callers. You pay for the incoming calls. | Sales and support lines that customers shouldn't pay to call. |

US mobile numbers aren't available. Canadian local numbers can also be ordered: choose **Canada** as the country.

## SMS on US numbers

US numbers can receive SMS. To send SMS, you need to register an A2P 10DLC campaign first: see [SMS registration for US numbers](https://kb.voipcloud.online/us/services/phone-numbers/us-sms-a2p-registration/). Until then, the number shows **SMS: Incoming messages only**.

## Order a number

1. Go to **Services** › **Phone numbers** and open the **Order new numbers** tab.
2. Choose **United States**, then the kind of number:
   - For a local number, leave the toggles off and choose the **Area**.
   - For a toll-free number, turn on **Toll-free and special numbers**.
3. Under **Available numbers**, tick the numbers you want. They move to **Selected numbers**.
4. Check the cost in **Order summary**.
5. Tick **Agree to service terms and conditions** and click **Submit order**.

Then add the number to your call flow: see [Order phone numbers](https://kb.voipcloud.online/us/services/phone-numbers/order-phone-numbers/#2-add-it-to-your-call-flow).

## Toll-free call costs

A toll-free number comes with a monthly call plan, and the incoming calls are charged to you per minute. The plan and rates are shown when you order.

## Keep a number you already have

To move a US number from another provider instead of ordering a new one, see [Port your numbers in the US](https://kb.voipcloud.online/us/services/number-porting/us-number-porting/).

## Related

- [Order phone numbers](https://kb.voipcloud.online/us/services/phone-numbers/order-phone-numbers/)
- [International numbers](https://kb.voipcloud.online/us/services/phone-numbers/international-numbers/)