Services
Order and manage licences, phone numbers, porting, SIP trunks and other services.
- Order summaryHow ordering works in the portal, what the order summary shows, and how to submit or cancel an order.
- PBX licencesOrder, change and cancel user and device licences, call plans, SMS plans and the Integrations service.
- SIP trunkingOrder SIP trunk channels and trunk licences, choose a call plan for each trunk, and cancel them.
- Call recording storageKeep call recordings in the cloud, choose a storage plan and set when old recordings are deleted.
- Speech-to-textTurn call recordings, voicemail and conference audio into text transcripts, and choose a transcription plan.
- Order phones and accessoriesBuy desk phones, cordless phones, Teams phones, power supplies and accessories from the portal.
- Hardware warrantyTroubleshoot a faulty phone, then lodge a return (RMA) form to claim a replacement under warranty.
- Voiceover productionsCreate professional greetings and menu prompts with the AI voice generator or a professional voice artist.
- Announcement scriptsExample scripts for voicemail greetings, phone menus and queue messages that you can adapt and record.
Phone numbers
- Order phone numbersBuy a local phone number in the portal and add it to your call flow so it rings.
- New Zealand number typesThe New Zealand numbers you can order (local, 02x, freephone 0800 and 0508), what each is for, and how to order them.
- International numbersBuy a phone number in another country and divert its calls to your team or a mobile.
- SMS to emailForward text messages sent to your SMS-enabled number to one or more email addresses.
- SMS to Webphone usersLet users send and receive text messages in the Webphone from an SMS-enabled number.