Port your numbers in New Zealand
Move your New Zealand landline and 0800 numbers from your current provider, and track the port in the portal.
Number porting moves a New Zealand phone number you already have from your current provider (the losing provider) to your account here. You fill in an application in the portal, attach a recent invoice from your current provider, and the porting team takes it from there.
Porting follows the New Zealand industry code for local and freephone numbers. Every detail on the application must match your current provider’s records exactly. One wrong detail can get the port rejected.
Types of port
Section titled “Types of port”When you start an application, choose New Zealand (or Other Countries for numbers outside New Zealand), then the type of number.
| Type of number | Port type | Typical time |
|---|---|---|
| A single landline number | Geographic Numbers, simple | 1–7 business days after the losing provider accepts it. |
| Several linked numbers or a number range | Geographic Numbers, complex | 2–7 business days after the losing provider accepts it. |
| 0800 freephone numbers | Toll-Free, Non-Geographic 0800 | 1–7 business days. |
| Numbers in other countries | International Numbers (GEO, TOLL FREE, MOBILE) | Up to 30 business days. The fees are quoted after you apply. |
New Zealand mobile numbers can’t be ported in. If you need a number that looks like a mobile number, you can order a 02x number for calls instead; it can’t send or receive SMS. See New Zealand number types.
The fees for each type are shown in the application form. A porting fee applies to each number, and a rejection fee applies if the losing provider rejects the port.
Before you start
Section titled “Before you start”- Get a recent invoice from your current provider. It must show the account name, account number, service address and the numbers you’re porting. The portal asks for an invoice from the last 6 months.
- Call your current provider and confirm the account details, every number on the account, and whether the port is simple or complex.
- Keep the old service active. Don’t cancel it or change it before or during the port, or the port may be rejected.
- Plan around the holiday embargo. Ports aren’t processed during the industry’s Christmas and New Year embargo, from late December to early January.
- Top up your balance so the porting fee can be charged after the porting team reviews your application.
Submit a porting application
Section titled “Submit a porting application”- Go to Services › Number porting and click New porting.
- Choose the Country of the phone number(s) and the Type of the number(s).
- Optional: enter your own External reference for the port.
- Under Upload the most recent invoice from a previous service provider, upload the invoice.
- Complete the application form so it matches the invoice exactly. Use one application for each losing provider. Don’t use a PO Box as the address.
- Check every detail again, click Submit application and confirm.
0800 numbers
Section titled “0800 numbers”Callers don’t pay to call 0800 numbers, so you pay for the incoming calls. Choose a call plan for each number in the application: 0800 PAYG, 0800 SIMPLE or 0800 VALUE. See New Zealand number types.
Track your port
Section titled “Track your port”Your applications are listed under Your portings with their ID, External reference, Template and Status. Use Filters to find one.
- Click a porting to open its details and comments.
- Read the porting team’s updates in the comments. They post an update as the port moves through each stage.
- To ask for the latest status, or to answer a question from the porting team, write a comment and submit it.
A porting can have these statuses: Draft, New, Submitted, Resubmitted, Rejected, Booked, Completed and Cancelled. When it changes to Submitted, add the numbers to your call flow so they work as soon as the port completes. See Inbound number.
You can Edit a draft or a rejected porting, Delete a draft, and Cancel a porting that is New or Rejected. View PDF shows the application.