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Port your numbers in the US

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Move your US local and toll-free numbers from your current provider, and track the port in the portal.

Number porting moves a US phone number you already have from your current provider (the losing provider) to your account here. You fill in an application in the portal, attach a recent invoice from your current provider, and the porting team takes it from there.

Every detail on the application must match your current provider’s records exactly. One wrong detail can get the port rejected.

Types of port

Section titled “Types of port”

When you start an application, choose United States (or Other Countries for numbers outside the US), then the type of number.

Type of number Port type Typical time
A single number on a phone line or VoIP service USA/Canada Geographic Numbers, simple 5–14 business days after the losing provider accepts it.
Number ranges, ISDN or hunt groups USA/Canada Geographic Numbers, complex 5–28 business days after the losing provider accepts it.
Toll-free numbers (8xx) USA/Canada Toll-Free 800 5–14 business days.
Numbers in other countries International Numbers (GEO, TOLL FREE, MOBILE) Up to 30 business days. The fees are quoted after you apply.

The fees for each type are shown in the application form. A rejection fee applies to each number if the losing provider rejects the port, and a port-out fee applies if you later move a number to another provider.

Before you start

Section titled “Before you start”
  • Get a recent invoice from your current provider. It must show the billing name, billing address, account number and the numbers you’re porting.
  • Have your business registration number ready. The form asks for it.
  • Use a physical address. The account holder’s full street address is needed; private mailboxes aren’t accepted.
  • Check the number isn’t tied to an internet plan. Numbers bundled with an internet service can be harder to port. Ask your provider first.
  • Keep the old service active. Don’t cancel it or change it before or during the port, or the port may be rejected.

Submit a porting application

Section titled “Submit a porting application”
  1. Go to Services › Number porting and click New porting.
  2. Choose the Country of the phone number(s) and the Type of the number(s).
  3. Optional: enter your own External reference for the port.
  4. Under Upload the most recent invoice from a previous service provider, upload the invoice.
  5. Complete the application form so it matches the invoice exactly. Use one application for each losing provider and each address.
  6. Check every detail again, click Submit application and confirm.

Track your port

Section titled “Track your port”

Your applications are listed under Your portings with their ID, External reference, Template and Status. Use Filters to find one.

  1. Click a porting to open its details and comments.
  2. Read the porting team’s updates in the comments. They post an update as the port moves through each stage.
  3. To ask for the latest status, or to answer a question from the porting team, write a comment and submit it.

A porting can have these statuses: Draft, New, Submitted, Resubmitted, Rejected, Booked, Completed and Cancelled. When it changes to Submitted, add the numbers to your call flow so they work as soon as the port completes. See Inbound number.

You can Edit a draft or a rejected porting, Delete a draft, and Cancel a porting that is New or Rejected. View PDF shows the application.

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