US number types
The US numbers you can order (local and toll-free), what each is for, how to order them, and what to know about SMS.
You can order US local and toll-free numbers in Services › Phone numbers. Each one is added to your call flow in the same way, with an Inbound number object in the PBX.
Which number to choose
Section titled “Which number to choose”| Number | What it is | Good for |
|---|---|---|
| Local | A number with the area code of a city or region, for example 212 for New York City. | A local presence in the areas you serve. |
| Toll-free (8xx) | A national number, such as 833, 844 or 855, that’s free for callers. You pay for the incoming calls. | Sales and support lines that customers shouldn’t pay to call. |
US mobile numbers aren’t available. Canadian local numbers can also be ordered: choose Canada as the country.
SMS on US numbers
Section titled “SMS on US numbers”US numbers can receive SMS. To send SMS, you need to register an A2P 10DLC campaign first: see SMS registration for US numbers. Until then, the number shows SMS: Incoming messages only.
Order a number
Section titled “Order a number”- Go to Services › Phone numbers and open the Order new numbers tab.
- Choose United States, then the kind of number:
- For a local number, leave the toggles off and choose the Area.
- For a toll-free number, turn on Toll-free and special numbers.
- Under Available numbers, tick the numbers you want. They move to Selected numbers.
- Check the cost in Order summary.
- Tick Agree to service terms and conditions and click Submit order.
Then add the number to your call flow: see Order phone numbers.
Toll-free call costs
Section titled “Toll-free call costs”A toll-free number comes with a monthly call plan, and the incoming calls are charged to you per minute. The plan and rates are shown when you order.
Keep a number you already have
Section titled “Keep a number you already have”To move a US number from another provider instead of ordering a new one, see Port your numbers in the US.