Phones and apps

Webphone

• Webphone overviewMake and answer calls, send SMS, manage contacts and see your call history in the Webphone on your computer.
• Set up the WebphoneGive a user access to the Webphone by adding their email and a Webphone device in the PBX.
• Sign in to the Webphone for the first timeSet your Webphone password, sign in on the browser or desktop app, and set up two-factor authentication.
• Webphone mobile appInstall the Webphone app on an iPhone or Android phone, sign in, and find your way around it.
• Webphone notifications and ringtoneTurn on incoming call notifications and the ring sound for the Webphone in your browser and computer settings.
• Reset Webphone two-factor authenticationClear a user's Webphone 2FA in the PBX so they can set up their authenticator app again.
• Click-to-call on WindowsMake the Webphone desktop app open when you click a phone number on your Windows computer.
• Webphone troubleshootingFix common Webphone problems, such as no free Webphone devices, calls that end straight away, and calls that don't ring.
• Join or leave queues and ring groups in the WebphoneChoose which queues and ring groups send you calls, take a single queue call, and switch call flow controls from the Webphone.
• Answer a colleague's call in the WebphoneSee who is calling a colleague and answer the call for them from your Webphone contacts.
• During a call in the WebphoneMute, hold, record, add a second call, make a three-way call or move a call to another of your devices in the browser and desktop Webphone.
• Headsets and audio devices in the WebphoneChoose the speaker, ringer and microphone the Webphone uses, change them during a call, and answer calls with your headset buttons.
• Voicemail in the WebphoneListen to, search, transcribe and delete voicemail, and change your voicemail greeting, in the browser and desktop Webphone.
• Webphone device managementChoose which of your devices ring, in what order and for how long, and forward calls to a mobile, from the Webphone settings.
• Contacts and call history in the WebphoneFind, add and edit contacts, set a caller ID per contact, search your call history, play call recordings and block numbers in the Webphone.
• Send and receive SMS in the WebphoneStart an SMS chat, choose the number you send from, and manage your chats in the browser and desktop Webphone.

Yealink

• Set up a Yealink phone automaticallyEnter the phone's model and MAC address in the PBX so it configures itself when you plug it in.
• Transfer calls on a Yealink phoneBlind, semi-attended and attended transfers on Yealink desk phones and DECT handsets, with the exact keys to press.
• Set up a Yealink desk phone manuallyEnter the SIP details in the phone's web interface when auto-provisioning isn't an option.
• Set up a Yealink phone from the handsetRegister a SIP account using the phone's own menu or touch screen, without a computer.
• Set up Yealink DECT cordless phonesConnect a Yealink DECT base station and handsets, or turn a T5 desk phone into a DECT base.
• BLF and speed dial keysSet up keys on a Yealink phone that show whether colleagues are busy, or call a number with one press.
• Yealink common issuesFix the most common Yealink phone problems, from calls that won't dial out to echo, dropouts and one-way audio.
• Reset a Yealink phone to factory settingsWipe a Yealink desk, DECT or Teams phone back to its factory settings from the web interface or the phone.
• Choose a Yealink phoneCompare Yealink desk phones and Microsoft Teams phones by screen, accounts, wireless and headset support.
• Advanced auto-provisioning settingsReady-made Yealink configuration lines for extra accounts, BLF keys, phonebooks, ringtones and transfer behaviour.
• Caller ID on transferred callsShow the original caller's number, not your colleague's, when a call is transferred or picked up from parking.
• Paging on Yealink phonesBroadcast your voice to a group of Yealink phones on your office network with one key.
• TLS and SRTP encryption on Yealink phonesEncrypt calls between your Yealink phones and the PBX with TLS signalling and SRTP audio.
• Stop ghost calls on Yealink phonesStop a Yealink phone ringing with calls from unknown short numbers or IP addresses that have no one on the line.
• Logo and wallpaper on Yealink phonesPut your business logo or a wallpaper on Yealink phone screens, by hand or through auto-provisioning.

Other phones and adapters

• Set up any SIP phoneConnect a SIP-compatible desk phone that isn't covered by its own guide, using its web interface.
• Snom phonesConnect a Snom desk phone to a SIP device on your PBX through the phone's web interface.
• Fanvil phonesConnect a Fanvil desk phone to a SIP device on your PBX, and set the tone, time zone and daylight saving.
• Grandstream HT802 adapterConnect an analogue phone or fax machine to your PBX with a Grandstream HT802 analogue telephone adapter (ATA).
• Cisco ATA 191 adapterConnect an analogue phone, fax machine or paging system to your PBX with a Cisco ATA 191 adapter.

Softphones

• ZoiperConnect the Zoiper softphone on Windows, Mac, iPhone or Android to a SIP device on your PBX.
• MicroSIPConnect the free MicroSIP softphone for Windows to a SIP device on your PBX.
• Bria SoloConnect the Bria Solo softphone on a computer or mobile to a SIP device on your PBX.
• PortSIPConnect the PortSIP softphone on Windows, iPhone or Android to a SIP device on your PBX.
• Softphone errorsWhat SIP error codes 401, 403, 404, 407 and 488 mean on a softphone or desk phone, and how to fix them.