Port your numbers in Ireland
Move your Irish landline and freephone numbers from your current provider, with a signed letter of authority, and track the port in the portal.
Number porting moves an Irish phone number you already have from your current provider (the losing provider) to your account here. You fill in an application in the portal, sign a letter of authority, and the porting team takes it from there.
Porting follows the Irish industry processes for geographic and non-geographic numbers. Every detail on the application must match your current provider’s records exactly. One wrong detail can get the port rejected.
Types of port
Section titled “Types of port”When you start an application, choose Ireland (or Other Countries for numbers outside Ireland), then the type of number.
| Type of number | What you need | Typical time |
|---|---|---|
| Geographic Numbers (landlines such as 01 and 021) | Your current provider’s details, your account number or customer ID (UAN), the installation address, and whether the port is SINGLE or MULTIPLE. | Shown in the form. |
| Toll-Free, Non-Geographic 0818/1800 | Your current provider’s details, and the call plan you want for each number. | 5–14 business days after the losing provider accepts the port. |
| International Numbers (GEO, TOLL FREE, MOBILE) | Your current provider’s details. The fees are quoted after you apply. | Up to 30 business days. |
Irish mobile numbers can’t be ported in.
The fees for each type are shown in the application form. A porting fee applies to each port, plus a fee for each number. If a port is rejected, resubmitting it costs the porting fees again.
Before you start
Section titled “Before you start”- Get a recent bill from your current provider. It must show the account name, account number, address and the numbers you’re porting. The portal asks for an invoice from the last 6 months.
- Call your current provider and confirm the account details and every number on the account.
- Use the installation address: the address where the line is installed, not a PO Box or a billing address.
- If your provider resells another network’s service, find out which network the line is on. The porting form asks for that network’s details too.
- Keep the old service active. Don’t cancel it or change it before or during the port, or the port may be rejected.
- Top up your balance so the porting fees can be charged after the porting team reviews your application.
Submit a porting application
Section titled “Submit a porting application”- Go to Services › Number porting and click New porting.
- Choose the Country of the phone number(s) and the Type of the number(s).
- Optional: enter your own External reference for the port.
- Under Upload the most recent invoice from a previous service provider, upload the bill.
- Complete the application form so it matches the bill exactly. Use one application for each losing provider. For each row of numbers, choose the porting category (SINGLE or MULTIPLE) and a preferred porting date.
- Sign the letter of authority (LOA) with the e-signature link in the form. Every application needs a signed LOA.
- Check every detail again, click Submit application and confirm.
Freephone and 0818 numbers
Section titled “Freephone and 0818 numbers”You pay for incoming calls to 1800 and 0818 numbers. Choose a call plan for each number in the application. See Irish number types.
Track your port
Section titled “Track your port”Your applications are listed under Your portings with their ID, External reference, Template and Status. Use Filters to find one.
- Click a porting to open its details and comments.
- Read the porting team’s updates in the comments. They post an update as the port moves through each stage.
- To ask for the latest status, or to answer a question from the porting team, write a comment and submit it.
A porting can have these statuses: Draft, New, Submitted, Resubmitted, Rejected, Booked, Completed and Cancelled. When it changes to Submitted, add the numbers to your call flow so they work as soon as the port completes. See Inbound number.
You can Edit a draft or a rejected porting, Delete a draft, and Cancel a porting that is New or Rejected. View PDF shows the application.