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Call plans and rates

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Check a customer's call plans, the rates on each plan, email a rate list and look up international number pricing.

Each customer is on one or more call plans. A call plan sets the sell rate and connect charge for each dialling prefix. Use these steps to answer “what will this call cost?” for a customer.

Check which call plans a customer has

Section titled “Check which call plans a customer has”
  1. Go to Customers and select the customer.
  2. Open the Call Plans tab.

The tab also shows each plan’s call limits (Inbound Calls Limit, Outbound Calls Limit, Total Calls Limit) and how many included units have been used (Free units used).

Check the rates on a call plan

Section titled “Check the rates on a call plan”
  1. Go to Calls › Outbound rates.
  2. Choose the plan in Call Plan. You can also filter by prefix or destination.
  3. Select a row to see its Rate Details.

The Rate List shows each Destination and Dial Prefix with the sell rate (Buy, Margin, Sell) and the connect charge. Rate Details adds Sell Rate Min Duration, Sell Rate Billing Block, the disconnect charge and the minimum call cost, and the times the rate applies.

Calls › Call Plans lists the plans available to you, and Calls › Call Packages lists the bundles of included minutes. Both are read-only.

Change your margin on rates

Section titled “Change your margin on rates”

White-label partners set their own sell prices:

  • For many rates: on Calls › Outbound rates, set Margin, % above the list and click Apply.
  • For one rate: select it, change Margin, % in Rate Details and click Update. The sell rate, connect charge, disconnect charge and minimum call cost are recalculated from the buy price.

Your default margins for call rates are in My Account › My details › Default margins (Outbound call rates, % and Inbound call rates, %).

Channel partners can view rates but not change them; the provider sets the margins. See Margins and pricing for how margins work across the portal.

Email the rates for a call plan

Section titled “Email the rates for a call plan”
  1. Go to Calls › Outbound rates.
  2. Choose the plan in Call Plan.
  3. Click Email CSV Report.
  4. In Select email recipient, choose which of your partner portal administrators gets the file (you, by default), and click Send Email.

The rate list is emailed as a CSV file. It includes only the rates that match the filters you set.

Check the cost of an international number

Section titled “Check the cost of an international number”

Each number range, local or international, has its own once-off activation fee and monthly fee.

  1. Go to Inbound DIDs › DID Pricing.
  2. Filter by Country, Dialprefix, Type or City.

The list shows Activation (sell) and Fee amount (sell) for each number range. Email pricings CSV Report and Email rates CSV Report send the full lists by email.

Check it works

Section titled “Check it works”

Compare a rate you found with a recent call of the same type in the customer’s call records. See Reports and service status.

Next steps

Section titled “Next steps”