Top up your reseller balance

As a white-label partner, you fund your customers from your reseller balance. Top it up before it runs low, or let the system top it up automatically. You do this in My Account › Payments.

Danger

If your Total balance goes below your credit limit, the system blocks calls for all of your customer accounts. Without a credit limit, that point is $0.00. See Account overview boxes.

Before you start

• Payments and Reseller invoices appear under My Account only for white-label partners with their own billing account. Channel partners don’t fund customers, so they don’t have them.
• Your own billing account must be verified before you can pay. Until then, Payments shows “Account status: not verified”.

Choose how to pay

My Account › Payments has a button for each method:

Method	What you do
Credit card payments	Pay now, or save up to two cards for manual and automatic payments.
PayPal payments	Pay now, or save a PayPal account for manual and automatic payments.
Direct debit payments	Save a direct debit account for manual and automatic payments.
Bank direct deposits	Transfer money to the provider’s bank account yourself.

Some methods may be hidden if your provider doesn’t offer them.

Top up now by card or PayPal

1. Go to My Account › Payments and click Credit card payments or PayPal payments.
2. Enter the amount in Enter amount to pay, $.
3. Choose a card or account in Select saved payment account. To use a new one, click Add Credit Card or Add Paypal Account first.
4. Click Top up my account.

Your Reseller balance goes up by the amount you paid.

Verify a new card

For security, new cards must be verified. This is done with 3D Secure, or by placing two small charges (up to $2.00) on your card:

1. Find the two amounts on your card statement.
2. In Your credit cards, select the card and click Verify.
3. Enter First charged amount and Second charged amount and click Verify credit card.

Top up by bank deposit

1. Go to My Account › Payments and click Bank direct deposits.
2. Transfer the money to the bank account shown under Direct bank deposit payments.
3. Use your billing account number as the payment reference. It’s shown under Your billing account #.

Payments are normally added within 48 hours after they clear in the provider’s bank account. Details for payments from overseas (bank name, address and SWIFT code) are on the same page.

Top up automatically

The system can keep your total balance topped up for you.

1. Go to My Account › Payments and open the method you want to use.
2. Under Automatic payments, click Edit.
3. Set Automatic payment enabled to Yes.
4. Under Automatic payments priority, choose which saved method to try first: Try credit cards first, Try paypal first or Try Direct debit first.
5. Set When my total balance drops below and Top up the account balance to. These two fields appear only if your own billing account is prepaid.
6. Click Update.

When your total balance falls below the first amount, the system charges your saved method to bring it back up to the second amount. Your total balance includes your reseller balance, all your customers’ balances and their security deposits.

To set which saved card or account is used first, select it and click Make primary.

If your own billing account is postpaid, automatic payments pay your invoices instead: the saved method is charged on each invoice’s due date.

Pay your own invoices

Invoices from the provider to you are in My Account › Reseller invoices:

• Pending invoices are waiting to be paid. Select one and click Pay Invoice.
• Invoices - History lists earlier invoices.
• Receipts lists your payments.

Click View PDF to open an invoice or receipt.

Check it works

• On My Account, your Reseller balance and Total balance go up.
• Under Reseller account balance, the payment appears in Paid into reseller account for the date range you choose.

Next steps

• Account overview boxes: what each balance means.
• Customer billing: move credit to customers.
• Payment gateways: how your customers pay you.