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GEO routing

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Route calls differently depending on where the caller is calling from.

GEO routing checks where a call comes from. Calls that match your filters take the Matches path, all others take Doesn’t match, and calls with a hidden number can take an Anonymous calls path.

For example, send calls from your local area code to the local office and all others to head office.

Add it to your call flow

Section titled “Add it to your call flow”
  1. Drag GEO routing from the Conditions group onto the canvas and click the gear icon.
  2. Enter a Name and add prefixes or locations (see below).
  3. Click Save, connect the paths, and click Apply configuration.

GEO routing settings

Settings

Section titled “Settings”
Setting What it does
Name Label on the canvas.
Prefix based routing Match calls whose number starts with a prefix. Use international format without the +: country code then area code. For example, 34932 is Barcelona, Spain (34 = Spain, 932 = area). Click Add prefix for each one.
Mobile origination location indicator based routing Match calls by where an Australian mobile caller is. Under Locations, tick a whole state or territory, or expand it to tick individual areas. This section appears only if it’s enabled for your account. If you don’t see it, contact support.

Australia only

Mobile origination location indicator based routing only works for calls to 1800 and 13/1300 numbers in the Inbound number object, and only when the caller uses an Australian mobile. The Locations groups are New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, Australian Capital Territory, Northern Territory, Unknown and Unallocated.

Australian prefixes start with 61. For example, 612 matches all (02) landlines in NSW and the ACT, and 613 all (03) landlines in Victoria and Tasmania. Use longer prefixes, or Mobile origination location indicator based routing, for finer routing.

Call paths

Section titled “Call paths”
Path When it’s used
Matches The caller matches one of your prefixes or locations.
Doesn’t match The caller doesn’t match.
Anonymous calls The caller’s number is hidden.

If a path isn’t connected, the call ends.

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