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Website widget

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Add a call button to your website so visitors can call you from the browser or request a callback.

Website widget puts a call button on your website. Visitors can call you straight from their browser, ask for a callback, or both. Their call then enters your call flow like any other incoming call.

Add it to your call flow

Section titled “Add it to your call flow”
  1. Drag Website widget from the Receive calls group onto the canvas and click the gear icon.
  2. Enter a Name and choose the Operation mode.
  3. Set the Number of channels. For Callback or Combined mode, also choose a SIP trunk call plan and a Callback caller ID.
  4. Adjust Appearance and Operating hours if needed, then click Save.
  5. Connect the widget to where calls should go, for example a Queue.
  6. Click Apply configuration.
  7. Open the widget settings again, click Copy JavaScript and add the code to your website.

Website widget settings

Operation modes

Section titled “Operation modes”
Mode What the visitor does
Callback Enters their phone number. The system calls them straight away, and when they answer the call continues through your call flow as an incoming call.
Call via browser Starts a call directly from the widget using their computer or phone’s microphone.
Combined Can choose either of the above.

Settings

Section titled “Settings”
Setting What it does
Name Label on the canvas.
Copy JavaScript Copies the code to paste into your website.
Display the widget when visiting a website from a smartphone Shows the widget on mobile browsers too.
Operation mode Callback, Call via browser or Combined (see above).
Number of channels How many widget calls can be connected at the same time.
Notifications email (optional) Gets an email when the channel limit is reached.
SIP trunk call plan The call plan used to call visitors back. Required for Callback and Combined modes.
Callback caller ID The number visitors see when you call them back. Must be one of your purchased numbers (not toll-free or shared cost). If none is selected, callbacks are anonymous.
Allowed countries for callback Only visitors with phone numbers in these countries can request a callback.
Appearance Button label when collapsed, Placement, distance from the edges, and colours. The preview doesn’t show distance settings; test them on your website.
Operating hours When the widget is shown, in the Time zone you choose. Uses 24-hour time, for example 8:00 to 18:00. Add more groups for different hours; the widget shows if any group matches. With no hours set, the widget shows 24/7.
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