Invoices and receipts

All your invoices are in Billing › Bills and payments, under Invoices. From there you can pay open invoices, download PDFs and view receipts.

Which invoices you get

• Prepaid accounts get a tax invoice and receipt for every top-up. There’s no monthly invoice.
• Postpaid accounts get an invoice on the 1st of each month for the previous month’s subscriptions and usage, with 14-day payment terms.

See Prepaid and postpaid accounts.

Find an invoice

1. Go to Billing › Bills and payments.
2. In Invoices, use Select date to narrow the list to a period.

Column	What it shows
Status	Open, Due today, Overdue (unpaid past its due date), Pending (a payment is being processed) or Closed (paid).
Invoice number	The invoice’s reference number.
Date created	When the invoice was issued.
Due date	When payment is due.
Invoice amount	The total of the invoice.
Due amount	What’s still to be paid.
Pending amount	Payments made against the invoice that are still being processed.

Download an invoice or receipt

1. Select the invoice in the list.
2. Click View PDF to open or download the invoice.
3. Click View receipts to see the receipts for payments made against it.

Pay an open invoice

1. Click Pay now on the open invoice’s row.
2. In the Pay invoice window, check the Amount to pay. You can pay part of the invoice.
3. Choose your payment method and click Pay followed by the amount.

The invoice shows Pending while the payment is processed.

After the payment goes through, a receipt and payment confirmation are emailed to every administrator who has Emails with invoices/receipts turned on. See Administrators and access.

You can also pay by PayID: money you send first pays any open invoice. See Payment methods and top-ups.

Caution

If an invoice becomes Overdue and stays unpaid, a penalty is deducted from your balance after 10 days, and your account is suspended after 30 days. Set up automatic payments to avoid this.

Check it works

The paid invoice shows Closed with a Due amount of $0.00, and the receipt is under View receipts.

Next steps

• Send invoices to your accounts team by adding them as an administrator with billing access.
• See every charge in Account balance
• Financial hardship, if you’re having trouble paying.