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Voicemail in the Webphone

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Listen to, search, transcribe and delete voicemail, and change your voicemail greeting, in the browser and desktop Webphone.

Listen to your voicemail, call people back and change your greeting from Services › Voicemail in the browser and desktop Webphone.

Before you start

Section titled “Before you start”

The Webphone shows the Voicemail mailboxes you have access to. Your PBX administrator gives access in the mailbox’s settings, with All Webphone users have access to this object or by adding you under Users. If you have no access, the page shows At the moment you don’t have access to any of the voicemail objects.

Listen to your messages

Section titled “Listen to your messages”
  1. Open Services, then Voicemail. A red dot on Voicemail means you have unread messages, and Services opens there automatically.
  2. Find the mailbox. If you have access to several, they’re listed in alphabetical order.
  3. Click the play button next to a message. The message is marked Read as soon as you start playing it.

Each message shows its status (Read or Unread), the caller, the number it was received on, its length and when it arrived. From a message you can also call back, send an SMS, add the caller to your contacts, download the recording, or block the number.

When you call back from a message, the Webphone uses the number shown under Received on as your caller ID, if you’re allowed to use it. If you’ve chosen Confirm for each call, you’re asked which caller ID to use.

Find a message

Section titled “Find a message”
  • Search: type a phone number, contact name or caller ID prefix.
  • Filters: choose a date range or a single Voicemail mailbox, or turn on Show unread messages only. Click Apply. Reset clears the filters.

Mark as read or unread, and delete

Section titled “Mark as read or unread, and delete”
  1. Tick the messages.
  2. Click Mark as read/unread to change their status, or Delete to remove them.

Deleting asks you to confirm. It can’t be undone.

Read a transcript

Section titled “Read a transcript”

If your account has Speech-to-text, open a message and click Transcribe voicemail to turn it into text. If your balance is too low, you’re asked to top up first.

Change your greeting

Section titled “Change your greeting”
  1. Next to the mailbox name, click Voicemail greeting.
  2. Choose the greeting:
    • Default: the standard greeting. Click play to hear it.
    • Custom: your own recording. Click Upload file to upload a .wav file, or Record your voice to record one with your microphone. Click Start recording, speak, then click the red timer button to stop. Click Proceed to use the recording, or Re-record to try again.
    • Disabled: no greeting.
  3. Click Save.

The Webphone applies the change for you, so no one needs to click Apply configuration in the PBX. The greeting belongs to the whole mailbox, so it changes for everyone who shares it.

Next steps

Section titled “Next steps”