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Caller ID prefix

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Add a label to the caller's number so users know which line or menu option a call came from.

Caller ID prefix adds text in front of the caller’s number for calls that pass through it. Users see where the call came from before they answer. For example, with the prefix SALES a call from 0123456789 shows as SALES:0123456789.

You can also set a distinctive ringtone for these calls.

Add it to your call flow

Section titled “Add it to your call flow”
  1. Drag Caller ID prefix from the Identifiers group onto the canvas and click the gear icon.
  2. Enter a Name and the Prefix.
  3. Optionally, set Alert info for a distinctive ringtone.
  4. Click Save, connect it between the call source and the users, and click Apply configuration.

Caller ID prefix settings

Settings

Section titled “Settings”
Setting What it does
Name Label on the canvas.
Prefix Text added in front of the caller’s number.
Alert info Lets a Webphone or SIP device play a special ringtone. After saving and applying, choose the ringtone in the Webphone under Settings › Ringtones.
Section titled “Related”