International numbers

You can buy numbers in other countries, so customers there can call you on a local or toll-free number. Calls to the number go through your PBX call flow, so they can ring your team, or be diverted to a mobile or another office.

Before you start

• International numbers can’t be ordered during the free trial. Activate your account first. See Your free trial.
• If the country or city you need isn’t listed, the support team can order numbers for you. Raise a support ticket.

1. Order the number

1. Go to Services › Phone numbers and open the Order new numbers tab.
2. Choose the Country.
3. Choose the Area. For a toll-free number, turn on Toll-free and special numbers first, then choose the toll-free option in Area.
4. Under Available numbers, tick the number you want. It moves to Selected numbers.
5. Check the cost in Order summary, tick Agree to service terms and conditions and click Submit order.

2. Add it to your call flow

1. On the PBX tab, drag Inbound number onto the canvas and click the gear icon.
2. Enter a Name, select the number under Available numbers and click the right arrow to move it to Included numbers.
3. Click Save.

3. Divert calls to an external number

To send the calls to a mobile or another office:

1. Drag Call diversion onto the canvas and click the gear icon.
2. Enter a Name, click Add and enter the external number.
3. Optional: turn on Need to accept a call after the answer. The person answering must press 1 to take the call, so a mobile’s own voicemail can’t answer it.
4. Click Save.
5. Connect the Inbound number to the Call diversion.
6. Click Apply configuration.

See Call diversion for every setting. To ring your team instead, connect the Inbound number to a User or Ring group.

Check it works

Call the new number, ideally from the country it belongs to. The diversion number or user should ring.

Next steps

• Close the line outside business hours: Business hours.