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Automatic payments

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Top up a prepaid balance automatically, or pay postpaid invoices automatically on their due date.

Automatic payments keep your service running without you having to remember to pay. How they work depends on your billing type:

  • Prepaid: auto top-up. When your balance drops below a threshold you set, your saved payment method is charged to bring the balance back up to the amount you choose.
  • Postpaid: automatic payments. When an invoice reaches its due date, your saved payment method is charged the invoice amount.

Before you start

Section titled “Before you start”

Turn on auto top-up (prepaid)

Section titled “Turn on auto top-up (prepaid)”
  1. Go to Billing › Bills and payments and open the Automatic payments tab.
  2. Turn on Enable automatic payments.
  3. In When the account balance drops below, enter the balance that triggers a top-up.
  4. In Top up the account balance to, enter the balance to top up to.
  5. Click Apply.

The balance is checked after every transaction. Auto top-up doesn’t run while you have an open invoice for call credit.

Turn on automatic payments (postpaid)

Section titled “Turn on automatic payments (postpaid)”
  1. Go to Billing › Bills and payments and open the Automatic payments tab.
  2. Turn on Enable automatic payments. It takes effect straight away.

Invoices are then paid automatically on their due date.

Which payment method is charged

Section titled “Which payment method is charged”

The Payment methods tab has a Payment methods priority list. The first method is charged first. If that payment fails, the next method is tried, and so on, so it’s worth adding at least two payment methods.

If the Automatic payments tab is missing, contact the support team.

Check it works

Section titled “Check it works”
  • Prepaid: when the balance falls below your threshold, a top-up appears under Payments in Account balance.
  • Postpaid: on the due date, the invoice changes to Closed in Invoices.

If a payment fails, check the decline code in Card declined codes and update your payment method.

For partners

Section titled “For partners”

With the customer’s permission, you can turn on automatic payments for them. In the partner portal, open Customers, select the customer and, on the Details tab, find Autorefill Details. Set Automatic payments, and for a prepaid customer also When balance drops below and Recover balance to.

See Customer billing for more.

Next steps

Section titled “Next steps”