Home page

Billing › Home is the first page you see after you sign in. It shows your account details, your balance, your account status and anything that needs your attention, plus a summary of recent calls.

Account details

The top of the page greets you by name and shows three account details.

Item	What it shows
Account name	Your business or account name. Click it to copy it.
Account number	The number that identifies your account. Click it to copy it. Quote it whenever you contact the support team.
Type	Prepaid or Postpaid. See Prepaid and postpaid.

Balance

The balance card shows your current Balance and the settings that affect it.

Item	What it does
Top up	Opens Bills and payments so you can add funds. See Payment methods.
Pay overdue invoices / Pay open invoices	Replaces Top up when you have unpaid invoices. Opens Bills and payments. See Invoices.
Bell icon	Opens your balance notification settings. See Low balance notifications.
Credit limit	How far your balance can go below zero before calls stop. It’s $0 unless the support team has set one. To raise it, contact the support team.
Billing date	The day of the month your billing cycle starts, for example 1st day of the month.

The card turns red when your balance reaches your credit limit or you have an overdue invoice.

Current status

Current status shows the state of your account. Buttons and messages next to it tell you what to do.

Status	What it means	What to do
Active	Your account is working normally.	Nothing.
Pending trial activation	You’re on a free trial and haven’t finished verifying your identity.	Click Verify the account. See Identity verification.
Trial	You’re on a free trial.	Once you’re verified, click Switch to active status to end the trial early. See Activate your account.
Trial expired	The 30-day trial ended before you were verified.	Complete verification to restore your account. See Your free trial.
Suspended for underpayment	One or more invoices are well overdue. You can still sign in to the portal and call emergency services, but nothing else works.	Click View details. To restore the account, pay the overdue invoices and top up your balance so it’s above your credit limit. See Account suspended or low balance.
Suspended	The account is suspended for another reason.	Contact the support team.
Cancelled	The account has been cancelled.	See Cancel your account.

Messages next to the status

Message	What it means
The verification documents are being reviewed	You’ve sent your documents and they’re being checked.
Verification rejected	Your documents weren’t accepted. Contact the support team.
Please complete the verification process	Verify your identity to keep using your trial account.
Please complete the verification process to restore your account	Shown on a cancelled or expired trial account that isn’t verified.
Only internal calls are allowed until fully verified	Until you’re verified, you can only call users in your own phone system. Click it to start verifying.
The maximum duration of one call in trial is 1 minute	The trial call limit. Click it to see how to end the trial.
Overdue invoices, Invoices will be overdue today, Open invoices	Unpaid invoices and their total. Click to open Bills and payments.
Unread porting messages	The porting team has replied on one of your porting requests. Click to open Number porting. See Number porting overview.

Call statistics

Four charts summarise your calls. They don’t show on a phone.

Chart	What it shows
The highest number of calls	Users with the most calls in the last 30 days.
The longest duration of calls	Users with the most minutes of calls in the last 30 days.
Total number of calls	Calls made and received by all users, per day.
The longest duration of calls by destination	Destinations with the most minutes of calls in the last 30 days.

For more detail, see Reports overview.

Your provider may also show a special offer on the right of the page.

Related

• Account balance
• Account details
• Prepaid and postpaid
• Account suspended or low balance