Reports and service status

Use reports to see who made or received each call and what you earned on it. When several customers report problems at once, check the service status first.

Run a call detail record (CDR) report

1. Go to Reports and click CDRs on the left.
2. Under Search CDRs, set the date range. Then filter by the fields you need, such as Customer, Account, a Number or Caller ID, Show Calls and Call Type.
3. Click Search.

Traffic Summary shows the totals for the period. Call Summary lists each call, with the Account that made or received it and the Commission earned on it. To get the results as a file, click Email and choose CSV or XML.

The Reports tab also has Balance Transactions, Services, Commissions report and Profitability report. For commission reports, see Commissions and payouts.

Check the service status

The service status panel is at the top right of the My Account page. It lists each service, such as Voice Services, Microsoft Teams and Internet Services, with its current status.

• No reported issues: the platform knows of no problem with that service.
• Currently issues: there’s a reported problem, and the support team is investigating. Click the link to read the details.

Support › Network status lists the reported issues with their Title and Status. See Partner support.

If a group of your customers has problems but there are no reported issues, look for something they have in common. For example, several customers on the same internet provider may be having drop-outs. Third-party problems like this don’t appear in the service status.

Check it works

A CDR report for a customer should list the test calls you make from their phones, with the time and duration you expect.

Next steps

• Network status: what your customers see in their portal.
• Troubleshoot single customers: Device offline, One-way or no audio, Echo on calls, Poor call quality.