Speech-to-text
Turn call recordings, voicemail and conference audio into text transcripts, and choose a transcription plan.
Speech-to-text turns recorded audio into a written transcript. It works for more than 90 languages and labels each speaker, even when people talk over each other. Open it from Services › Speech-to-text.
The transcript is delivered the same way as the audio:
- Cloud storage: next to the call recording in Reports › Call recordings. See Call recording storage.
- Email: with the recording or voicemail that’s emailed to you. The transcript is included in the email, and emails that carry the audio file also get the transcript as attached files.
If you don’t see Speech-to-text under Services, your provider hasn’t made it available on your account.
Turn on speech-to-text
Section titled “Turn on speech-to-text”- Go to Services › Speech-to-text.
- Under Plans, choose a plan.
- Turn on Enable the speech-to-text service.
- In the Order summary, tick Agree to service terms and conditions and click Submit order.
Enable the speech-to-text service can’t be turned on until you’ve chosen a plan. The menu item then shows Service enabled.
The plans, their prices and the minutes they include are set by your provider and shown on the page. Each plan shows:
| Shown on the plan | What it means |
|---|---|
| Price per month | The monthly fee. A pay-as-you-go plan can have no monthly fee. |
| Free included value | Transcription time included each billing period. |
| Excess usage is … per … | The price for transcription beyond the included time, charged per block of time. |
Once the service is on, Included minutes remaining for the current billing period shows what’s left of your included time.
Choose what to transcribe
Section titled “Choose what to transcribe”The service only pays for transcription. To transcribe audio, turn on Transcribe audio to text in the PBX objects that make it:
- User: the user’s call recordings.
- Call recording: every call that passes through it.
- Voicemail: voicemail messages.
- Conference: conference recordings.
To change all objects at once, go to PBX › Settings › General (see General settings), under Speech-to-text:
- Enable the ‘Transcribe audio to text’ setting by default for all new objects that support this option
- Enable speech-to-text for all existing objects
Click Apply configuration after changing the call flow. If the service isn’t on, the PBX shows “This is a paid service. Please activate it first.”
Transcribe existing recordings
Section titled “Transcribe existing recordings”Recordings saved before you turned the service on aren’t transcribed automatically.
- All or a period: on the Speech-to-text or Call recording page, click Transcribe existing call recordings. Leave Transcribe all existing call recordings on, or turn it off and choose a time period, then click Confirm. Recordings that already have a transcript are skipped. This can’t be undone.
- One recording: in Reports › Call recordings, open the recording and click Transcribe recording. If the service isn’t on yet, this opens the Speech-to-text page. If your balance is too low, you’re asked to top up first.
Transcription is charged under your current plan.
Turn off speech-to-text
Section titled “Turn off speech-to-text”Turn off Enable the speech-to-text service and submit the order. Audio is then no longer transcribed, and recordings still waiting to be transcribed are cancelled.
Existing transcripts are kept with their call recordings, and are deleted automatically when those recordings are deleted. Any unused included minutes are lost.