Call recordings report
Find recordings saved to cloud storage from users, Call recording objects and conferences.
Reports › Call recordings lists every recording kept in cloud storage. Use it to find and listen to a recorded call.
Before you start
Section titled “Before you start”Only recordings saved to cloud storage appear here. You need:
- call recording storage, ordered in Services › Call recording (see Call recording storage);
- cloud storage turned on for each object that records: a User, a Call recording object or a Conference.
Recordings that are only sent by email don’t appear here.
Find a recording
Section titled “Find a recording”- Go to Reports › Call recordings.
- Choose the dates in the date range picker. To include only certain hours, drag the Time range: slider.
- Click Filter to narrow the list, then click Apply. You can filter by Object type, Object name, Object number, Call type, Caller ID prefix, Caller ID and Dialed number.
- Find the call in the list and click Open.
The Call recording window opens with a player. Click the download icon to save the recording.
Columns
Section titled “Columns”| Column | What it shows |
|---|---|
| Date | When the call was recorded. |
| Object type | Which kind of PBX object recorded it: User, Call recording or Conference. |
| Object name | The name of that object. |
| Object number | Its internal number. |
| Call type | Inbound or outbound. |
| Caller ID prefix | Any text added in front of the caller’s number, for example by a Caller ID prefix object. |
| Caller ID | The number the call came from. |
| Dialed number | The number that was called. |
| Duration | Length of the recording. |
Click a column header to sort by it, and use Columns to hide columns.
Keeping and deleting recordings
Section titled “Keeping and deleting recordings”Recordings are removed automatically by the storage setting in Services › Call recording (Automatically delete call recordings older than X days:).
Administrators with the Call recordings (management) permission can also delete a single recording: click the delete icon in the Call recording window and confirm. Deleting can’t be undone. See Administrators and access.
Users can also play their own recordings in the Webphone call history.