Partner portal administrators
Add the people who sign in to your partner portal, send them a login link, and remove or restore their access.
Settings › Administrators lists the people who can sign in to your partner portal. Add your staff here so each person has their own login. Channel and white-label partners manage administrators the same way.
These are your own portal users. Your customers’ portal users are managed on each customer’s Administrators tab instead; see Control what one customer’s administrators can do.
What the list shows
Section titled “What the list shows”| Column | What it shows |
|---|---|
| Name | The administrator’s name. A star marks the protected main administrator. |
| The sign-in email. An icon shows whether two-factor authentication is turned on, or required but not set up yet. | |
| Last IP | The IP address of the last sign-in. |
| Last active at | When the administrator was last active. |
Every partner administrator has full access to your partner portal. There are no access levels or per-administrator restrictions. Only add people who should see the whole portal, including settings that hold passwords and keys.
Add an administrator
Section titled “Add an administrator”- Go to Settings › Administrators and click Add.
- Enter the Name and Email in the new row.
- Click Save and send email invite.
The new administrator gets an email with a link to set their password. Each email can belong to only one administrator; otherwise the portal shows “Administrator with such email already exists”.
Change a name or email
Section titled “Change a name or email”- Double-click the administrator’s row.
- Change the Name or Email and click Update.
You can’t change the name of the protected main administrator.
Send a login link
Section titled “Send a login link”If an administrator forgot their password or never used their invite:
- Select the administrator.
- Click Send login link and confirm.
They get an email with a link to set a new password. The portal shows “Message has been sent”.
Remove an administrator
Section titled “Remove an administrator”- Select the administrator and click Delete.
- Confirm.
You can’t delete yourself or the protected main administrator.
Restore a removed administrator
Section titled “Restore a removed administrator”- Click Show deleted to include removed administrators in the list.
- Select the administrator and click Restore.
Send them a login link afterwards if they need to set a new password.
Check it works
Section titled “Check it works”The new administrator can sign in at your partner portal address with their email and the password they set.