Channel partner overview
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What a channel partner can and can't do in the partner portal, and how it differs from a white-label partner.
As a channel partner, you bring customers to your provider and earn commission on what they pay. Your provider bills your customers and sets the prices, so many billing settings are read-only for you. The partner portal shows “Welcome to your channel partner portal” on My Account.
You have the same tabs and menus as a white-label partner. The differences are below.
What’s different for channel partners
Section titled “What’s different for channel partners”| Area | Channel partner | White-label partner |
|---|---|---|
| Money | Earn commission. My Account shows Balance: with Request payout, Pending balance: and a Transactions list. | Fund customers from a reseller balance. My Account shows the reseller balance boxes, and Reseller invoices and Payments if you have your own billing account. |
| Prices and margins | Read-only. No Margin, % slider. Default margins in My details are set by your provider. | Set your own margins and sell prices. |
| Customer billing | Invoicing Details, Billing Type, Credit Limit and Credit Limits Reset are locked. No Payments section. Payment Accounts is view-only. | All editable. |
| Customer verification | Verification Status, Verified by SMS and Verification Document Country are locked. | Editable. |
| Numbers | Add reservation, Release and Email CSV Report. No Migrate. | Also Migrate. |
| Domain | No Customer portal FQDN. Your customers use your provider’s portal address. | Own customer portal address. |
| Settings pages | No Invoice Parameters, Payments or Emergency services. | All three. |
| Customer portal settings | Legal URL is read-only. No Customer portal URLs or PBX KB lists, so your customers get your provider’s help links. | Own legal link and help links. |
| Suspension and overdue | Fees shown with Buy Price, Margin and Sell; other values read-only. 0% commission on the fees. | Values editable where allowed. 100% of the fees. |
| Commissions report | Also shows Funds transferred to customers. | |
| Marketing | Marketing downloads the channel partner material. | White-label material. |
What you can still do
Section titled “What you can still do”- Add and manage customers, and edit their contact details, Autorefill Details, Time Zone, Status, Account Type and Referral system. See Customer account settings.
- Add credits, Add charges, and Take or Return a security deposit on a customer’s account. See Customer billing.
- Upload your logos for co-branding. See Branding and legal documents.
- Hide customer portal pages, and set up your help desk, review requests and referral system. See Customer portal settings.
- Add your own staff as partner portal administrators, and send emails from your own domain with Email configuration. See Send customer emails from your domain.
- Reserve and release numbers, and lodge porting applications. See Reserve and release numbers.
- Raise your own support tickets. See Partner support.