Identity documents
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The Category A and Category B documents the support team may ask for to confirm your identity.
Summary
Section titled “Summary”In some cases the support team may ask you for other documents to confirm your identity. The documents fall into two categories, A and B, listed below.
Who it applies to
Section titled “Who it applies to”Account holders and authorised representatives who need to confirm their identity, for example for a high-risk request. See Two-factor authentication and Advocates and authorised representatives.
In the tables, “your photo” means a photo of you as the customer, or of your authorised representative.
Category A documents
Section titled “Category A documents”| Item | Document | Conditions |
|---|---|---|
| 1 | Australian State or Territory driver’s licence issued by a Commonwealth, State or Territory department or agency | In the customer’s name. |
| 2 | Australian passport | Expiry date in the future, or no more than 2 years in the past. |
| 3 | Birth certificate issued by an Australian State or Territory government | |
| 4 | Foreign military ID card | |
| 5 | Current foreign passport issued by a foreign government | Contains a valid entry stamp or visa issued by the Australian government. |
| 6 | Australian citizenship certificate issued by the Commonwealth government | |
| 7 | Certificate of identity or document of identity issued by the Department of Foreign Affairs and Trade | Or by the Commonwealth department responsible for issuing them at the time. |
| 8 | ImmiCard issued by the Department of Home Affairs | Or by the Commonwealth department responsible for issuing ImmiCards at the time. |
| 9 | Indigenous Community Card issued by Services Australia | Or by the Commonwealth agency or department responsible for issuing them at the time. |
| 10 | Firearms licence issued by an Australian State or Territory police force | Shows your photo. |
| 11 | Aviation Security Identity Card, issued by a body authorised by the responsible Commonwealth agency or department | Shows your photo. |
| 12 | Maritime Security Identity Card, issued by a body authorised by the responsible Commonwealth agency or department | Shows your photo. |
| 13 | Australian Government photo ID card (employee ID) issued by the relevant Commonwealth, State or Territory government | Shows your photo. |
| 14 | Defence Highly Trusted Token issued by the Australian Department of Defence | Or by the Commonwealth department responsible for issuing them at the time. |
| 15 | Defence Force identity card issued by the Australian Defence Force | Shows your photo. |
| 16 | Police identity card issued by an Australian State or Territory police force | Shows your photo. |
| 17 | Prisoner identity card issued by the relevant Australian State or Territory prison authority | Shows your photo. |
| 18 | Trade (work or business) licence issued by an Australian State or Territory government, for example a trade, real estate agent or security agent licence | Shows your photo. |
| 19 | Tangentyere Community ID card issued by the Tangentyere Council | Or by an organisation that replaces the Tangentyere Council. Shows your photo. |
| 20 | Proof-of-age card issued by an Australian State or Territory government | Shows your photo. |
| 21 | Australia Post Key Pass issued by Australia Post | Shows your photo. |
| 22 | Working with Children or Vulnerable card issued by a State or Territory government | Shows your photo. |
Category B documents
Section titled “Category B documents”Several Category B documents must show the same name and address you gave the support team before the high-risk interaction started. These are marked “Same name and address” below.
| Item | Document | Conditions |
|---|---|---|
| 1 | Bank or financial institution card, passbook or statement issued by a bank, credit union or building society | In your name. Statements or passbooks must cover at least 6 months of transactions and show your current address. Cards must carry your signature. Documents from foreign banks or institutions aren’t accepted. |
| 2 | Medicare card | |
| 3 | Postpaid telecommunications bill from an Australian telecommunications company | A statement of account for a postpaid carriage service, issued in the previous 12 months. Same name and address. |
| 4 | Rates notice from an Australian local council | Issued in the previous 12 months. Same name and address. |
| 5 | Student ID card issued by an Australian tertiary institution, secondary school, TAFE or registered training organisation | |
| 6 | Concession or health care card issued by Services Australia | Or by the agency or department responsible for issuing them at the time. |
| 7 | Veterans’ Affairs card issued by the Department of Veterans’ Affairs | |
| 8 | Tenancy agreement or lease | A current formal agreement or lease. Same name and address. |
| 9 | Motor vehicle registration for a vehicle registered in an Australian State or Territory | Current registration papers with your name, address and proof of payment. Same name and address. |
| 10 | Proof of electoral enrolment | Same name and address. |
| 11 | Senior card issued by a State or Territory government | Issued to a resident of that State or Territory aged 60 or over. |
| 12 | Utility account | Same name and address. |
How to provide documents
Section titled “How to provide documents”There are two ways to send documents:
- During identity verification: upload them in the portal when you verify your account. See Identity verification.
- When the support team asks: attach them to a support ticket.
Contacts
Section titled “Contacts”Contact the support team if you have questions about which documents to use.