MicroSIP

MicroSIP is a free, open-source softphone for Windows. You connect it to a SIP device on your PBX and use it with a headset.

Before you start

1. Add a SIP device to the person’s User under Device configuration, and click Apply configuration.
2. Open Devices at the top of the PBX tab and select the device. Keep its SIP credentials open: Domain, Username and Password.

The Domain shows the server address, a colon and the port.

If Transport protocol shows TLS, TLS encryption is on for your PBX. The port in the Domain is then different, and you must set the app to use TLS instead of TCP, with SRTP (shown as Media encryption).

Use each SIP device in one app or phone only. Signing in to the same SIP device in two places causes registration and call problems.

Steps

Note

Menus can change between versions. If a label is different, check the vendor’s own help.

1. Download MicroSIP from microsip.org and install it with the standard settings. When Windows asks, allow MicroSIP through the firewall.

2. Open MicroSIP, click the menu arrow at the top right and choose Add Account….

3. Fill in the account:

   MicroSIP field	What to enter
   Account Name	Any name, for example your name.
   SIP Server	The Domain, including the colon and port.
   Username	The Username.
   Domain	The Domain, including the colon and port.
   Login	The Username.
   Password	The Password.
   Transport	TCP.

4. Click Save.

Use TCP, not UDP. With UDP, MicroSIP can drop its registration from time to time.

Check it works

1. In PBX › Devices, the SIP device shows Online.
2. Make a test call to check your headset’s microphone and speaker.

If it stays offline, check the details and see Softphone errors. A device that tries to register with a wrong password is blocked, and the block lifts after 5 minutes.

Related

• Devices
• Network requirements