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Call history

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List every call in a period, find a specific call, and export or email the list.

Call history lists every call on your account for the period you choose, one row per call. Use it to find a specific call, check who called whom, or export the list for your records. For totals and charts, use the Overview report instead.

Find calls

Section titled “Find calls”
  1. Go to Reports › Call history.
  2. Choose the dates in the date range picker. To include only certain hours, drag the Time range: slider.
  3. Click Filter to narrow the list further, then click Apply. Reset clears the filters.
  4. Choose Total calls, Inbound or Outbound.

You can choose dates within the last six months. For older calls, contact the support team.

The Filter window has these fields:

Field What it filters
Time range Times of day. Shown here only on a tablet or phone; on a computer, use the Time range: slider on the page.
Subaccount One or more accounts.
Call type Inbound or outbound calls.
Call status Answered, or missed and not answered calls.
Phonebook contact Calls to or from contacts in a phonebook.
Phone number An Inbound number or caller ID.
Caller ID One or more calling numbers.
Dialed number One or more called numbers.
Terminate cause How the call ended.

Call history with the date range, Filter, Email report, Daily reporting and Columns controls above the call list

The three boxes above the list show the Number of calls, Total duration and Average call duration for the calls that match.

Columns

Section titled “Columns”
Column What it shows
Date When the call started.
User/Call plan For outbound calls, the user, their call plan and subaccount. For inbound calls, the account the number belongs to.
Call type Inbound or Outbound.
Caller ID The number the call came from.
Caller contact The caller’s name, if their number is saved in a Global phonebook in the PBX.
Dialed number The number that was called.
Dialed contact The called party’s name, if their number is saved in a Global phonebook in the PBX.
Destination The type and location of the called number, for example Australia - Mobile.
Duration Length of the call (hh:mm:ss).
Terminate cause How the call ended, for example Answered or Cancelled.

Use Columns to hide columns you don’t need.

Export the list

Section titled “Export the list”
  • Click Email report to get the list, with your filters applied, as a CSV file by email. Choose the recipients under Administrators or Email, then click Send. You can send one request every ten minutes.
  • Click Daily reporting to have a report emailed to chosen administrators every day. See Reports overview.

Tips

Section titled “Tips”
  • Set your filters before you export. The export contains only the calls that match.
  • For a list of one queue’s answered, abandoned or timed-out calls, use the download buttons in Queue statistics.
Section titled “Related”