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Send and receive SMS in Teams

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Australia only

Route SMS for one of your SMS-enabled numbers to Microsoft Teams through a third-party SMS app.

Your team can send and receive SMS in the Microsoft Teams app using one of your SMS-enabled numbers, such as a virtual mobile number. This works through a third-party SMS app for Teams (for example Edgility, touchSMS or EmuChat), which has its own charges.

SMS routing is set for a phone number, not for a Teams account. The people using it need Microsoft Teams accounts.

Before you start

Section titled “Before you start”
  • You need an SMS-enabled number, such as a virtual mobile number.
  • Choose your Teams SMS app. The portal only lists the apps your provider offers. Additional costs apply.

1. Route the number’s SMS to Teams

Section titled “1. Route the number’s SMS to Teams”
  1. Go to Services › Microsoft Teams and open the SMS to MS Teams tab. It lists your SMS-enabled numbers. You can also start from Services › Phone numbers › Active numbers.
  2. Next to the number, click SMS routing.
  3. Under Forward incoming SMS to Microsoft Teams using a third-party system, choose the app in System.
  4. Click Save. SMS routing changes can take up to 10 minutes to start working.

If the number has an exclamation mark next to it, it can only receive SMS for now. To reply from Teams, Application-to-Person messaging (A2P) must be activated on the number first.

2. Set up the app in Teams

Section titled “2. Set up the app in Teams”

Follow the setup guide from the app you chose. If your provider has added one, the How to configure link next to the app in the SMS routing window opens it.

For help with the app itself, contact the app’s provider directly.

Check it works

Section titled “Check it works”

Send an SMS from a mobile to the number. It should arrive in the Teams app. Reply from Teams, and the mobile should receive it from your number.

Next steps

Section titled “Next steps”