Billing and account

• Home pageWhat the portal Home page shows, from your account number and balance to your account status and call statistics.
• Prepaid and postpaid accountsHow prepaid and postpaid billing work, when you're charged, and how to switch to postpaid.
• Payment methods and top-upsAdd a card or PayPal, top up your balance, or pay by PayID from your banking app.
• Automatic paymentsTop up a prepaid balance automatically, or pay postpaid invoices automatically on their due date.
• Invoices and receiptsView, download and pay invoices, and find receipts for past payments.
• Account balanceSee every payment and charge on your account for a period, check call and SMS costs, and email the report.
• Low balance notificationsGet an email when your prepaid balance falls below an amount you choose.
• Account detailsUpdate your service and shipping addresses and PBX time zone, and see your subscriptions and administrators.
• Change the account holderTransfer your account to a new primary account holder, for example when a business is sold or changes hands.
• Administrators and accessGive colleagues their own portal sign-in, choose which tabs and emails each one gets, and see who has two-factor authentication on.
• Check call and SMS ratesLook up what a call or SMS to any destination costs on your plan, or get the full rate list.
• Account and payment verificationVerify your phone number and card when you sign up, and what to do if verification fails.
• Card declined codesWhat each card decline code means and how to fix a declined payment.
• Billing FAQsQuick answers about trials, billing types, payment methods, invoices and keeping your numbers.
• Referral programEarn commission on every invoice paid by businesses you refer, while they get a discount.
• Financial hardshipIf you can't pay your bill because of illness, job loss or other hardship, apply for payment assistance to stay connected.
• Cancel your accountCancel an active or trial account from the portal, and what happens to your phone numbers.