Handling mass incoming calls
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- QueueHold callers in line and keep ringing your team until someone answers.
- Queue priorityGive some callers a higher priority so they're answered first in a queue.
- Queue callbackLet callers leave their number instead of waiting, and call them back when a user is free.
- Call parkingPut a call on hold in a numbered slot so anyone on the team can pick it up.
- Ring groupRing several users at once or in turn, and send the call elsewhere if nobody answers.